Service & Parts Advisor

Vospers Motor House Ltd; St. Austell; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave

MOT/servicing discounts

Online retailer discounts

Employee assistance programmes

Cycle to Work scheme

Motorv8 training

Vospers training schemes

Manufacturer training

Referral scheme

Job summary

Vospers Motor House Ltd in St Austell, Cornwall, is looking for a friendly Service/Parts Advisor to welcome customers, identify parts needs, and promote our brand values. You will use our DMS and parts systems to provide accurate quotations and fast, courteous service.

Working Monday to Friday, you’ll handle bookings, invoice work, and arrange vehicle handovers while aiming to maximise workshop hours and parts sales.

Job description

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title

Service/Parts Advisor

The Role

The main purpose of a Vospers Service/Parts Advisor is to provide a professional and courteous reception and service to customers, ensuring the highest standard of customer satisfaction and to promote Vosper's core and brand value at all times. Also accurately identify and sell vehicle parts to customers whilst providing a swift, efficient service by utilizing DMS and Parts identification facilities.

Key Responsibilities

• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
• Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturer's policy and procedures.
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
• Liaise with the Parts Department to ensure availability of parts.
• Arrange an efficient collection/delivery of customer's vehicles and courtesy cars.
• Ensure all cars that are loaned to customers are suitably insured by the customer.
• Ensure customer's service books are stamped as confirmation of a service carried out.
• Collect all monies or signed by authority prior to the release of the vehicle and ensure it is banked promptly.
• Promote and sell parts to achieve recognized targets
• Supply accurate and detailed parts quotations.
• Process all parts orders received in a professional, efficient manner, ensuring a high degree of accuracy.
• Adopt a flexible approach to working in all areas, i.e., internal, customer facing.

Location

St Austell, Cornwall

Salary

Dependent on experience and qualifications, to be discussed at interview

Hours

Monday to Friday

Care - Accountability – Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years' service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to be fair and inclusive, and to be a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vosper's workforce.

Vospers are a Disability Confident and Youth Friendly Employer

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at [e-mail] or 01752 636342