Parts Advisor | Marsh Mills

Vospers Group; Plymouth; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Annual leave 30 days

Motoring discounts

Employee discounts platform

Employee assistance programmes

Cycle to work

Job summary

Vospers is seeking a Parts Advisor at Marsh Mills, Plymouth. You will identify and issue the correct parts to satisfy customer needs, maximize sales opportunities, and maintain high customer satisfaction.

Key responsibilities include handling parts calls, advising on availability, promoting parts, and processing orders with precision while collaborating with drivers and the warehouse.

Qualifications

• Answer parts calls in a timely and professional manner.
• Provide information on the availability and suitability of parts.
• Promote and sell parts to achieve recognized targets.
• Record customer concerns and report to the Parts Manager.

Responsibilities

• Answer parts calls in a timely and professional manner.
• Provide information on availability and suitability of parts.
• Promote and sell parts to achieve targets.
• Supply accurate and detailed parts quotations.
• Process all parts orders professionally with a high degree of accuracy.
• Liaise with drivers and warehouse to ensure smooth processing of customer orders.

Job description

About the job Parts Advisor | Marsh Mills

About Us

Vospers is a family run business and leading Southwest motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via our Motorv8 and Vospers 5 training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

Job Title

Parts Advisor

The Role

The main purpose of a Vospers Parts Advisor is to satisfy customer needs by identifying and issuing the correct parts, to maximize all sales opportunities, to the highest possible standard with a high level of customer satisfaction.

Key Responsibilities

• Answer parts calls in a timely and professional manner.
• Provide information on the availability and suitability of parts in line with customer needs.
• Promote and sell parts to achieve recognized targets.
• Work to increase business opportunities
• Supply accurate and detailed parts quotations.
• Process all parts orders received in a professional, efficient manner, ensuring a high degree of accuracy
• Offer existing customers who call in at least one product from any of our promotions.
• Record any customers concerns and report to the Parts Manager.
• Record any lost sales on database.
• Communicate major sales campaigns by both Vospers and manufacturers effectively and promptly to the customer base.
• Adopt a flexible approach to working in all areas i.e. internal, customer facing and telesales.
• Liaise with other department staff i.e. drivers and warehouse to ensure smooth processing of customers orders.
• Maintain and contribute to a good and fair working environment for all staff.
• Respect all staffs views and opinions.
• Deputise for other staff members when required.
• Maintain a high level of integrity at all times.
• Work effectively as part of a team and as an individual

Location

Marsh Mills, Plymouth

Dependent on experience and qualifications, to be discussed at interview

Hours

40 hours a week Monday to Friday

Care - Accountability – Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company. At Vospers, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Vospers workforce.

Vospers are a Disability Confident and Youth Friendly Employer

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.

If you wish to discuss any aspect of this job vacancy, please do not hesitate to contact a member of the Vospers HR team at [e-mail] or 01752 636342