Commercial Service Advisor

Vospers Motor House Ltd; Threemilestone; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Holiday accrual and birthday day off

Life Insurance Scheme

Motor discounts for service, sales & 1

Parts discounts

Sickness & eye & flu vouchers

Bike to work Scheme

Professional development

Online discount site & life planning

Staff & Customer Referral schemes

Job summary

Vospers Motor House Ltd in the South West of England is seeking a Commercial Service Advisor to join the Commercial Service department. You will provide a professional reception, ensure high levels of customer satisfaction and promote Vospers values.

Responsibilities include booking in vehicles, preparing cost estimates, monitoring workshop hours, producing job cards and invoices, explaining work to customers, and coordinating with Parts for availability, with on-site working hours Monday to

Qualifications

• Experience in a similar role within the motor industry is preferred.
• Standards-driven management style with attention to detail.
• Strong interpersonal, administrative and organisational skills; computer literacy; valid UK driving licence.

Responsibilities

• Book in vehicles and schedule appointments.
• Identify customer requirements and provide accurate costing where possible.
• Monitor workshop hours to maximise sellable hours daily.
• Produce accurate job cards, invoices, estimates and related information.
• Explain work carried out to customers and upsell where appropriate.
• Prepare warranty job cards in line with manufacturer policies.
• Record all work requirements and classify as retail, warranty or non-chargeable repairs.
• Liaise with Parts to ensure availability of parts.
• Arrange collection/delivery of customer vehicles and courtesy cars.
• Ensure service books are stamped as confirmation of service carried out.
• Handle payments and ensure funds are banked promptly.
• Answer telephone and email inquiries promptly and courteously.

Skills

People skills

Customer service

Attention to detail

Administrative skills

Computer literacy

UK driving licence

Job description

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday
• Life Insurance Scheme
• Full range of motor discounts for service, sales & parts
• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
• Bike to work Scheme
• Professional development and recognition programme

About Us

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

• Holiday accrual scheme & paid day off for your birthday
• Life Insurance Scheme
• Full range of motor discounts for service, sales & parts
• Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
• Bike to work Scheme
• Professional development and recognition programme
• On-line discount site & life planning services
• Staff & Customer Referral schemes

The Role

As a Commercial Service Advisor, you'll be operating within the Commercial Service department . The main purpose of a Commercial Service Advisor is to provide a professional and courteous reception to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand values at all times.

Key Responsibilities & Accountability

• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
• Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturers policy and procedures.
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
• Liaise with the Parts Department to ensure availability of parts.
• Arrange an efficient collection/delivery of customers vehicles and courtesy cars.
• Ensure all cars that are loaned to customers are suitably insured by the customer.
• Ensure customers service books are stamped as confirmation of a service carried out.
• Collect all monies or signed authority due prior to the release of the vehicle and ensure it is banked promptly
• Ensure the telephones and written enquiries are responded to promptly, courteously and dealt with in an efficient manner.
• Greet all customers at reception offering courtesy services as appropriate and confirming all details before work is carried out.

Qualifications/Skills

In order to be successful for this position, you will need to be highly ambitious, personable, confident and possess previous experience working in the same or similar role within the industry. You will also need:

• A standards and quality driven management style.
• An eye for detail.
• To be motivated by a passion for quality and great service delivery.
• Interpersonal, administrative, and organisational skills.
• To be computer literate.
• Hold a valid UK Driving License.

Salary

Dependent on experience and qualifications to be discussed at interview

Hours

Monday to Friday with Saturday on a rota

Care - Accountability - Performance - Respect - Integrity

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.