Service Operations Specialist | Hybrid Scheduler & Liaison

jci; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days leave

Holiday buy scheme

Pension match

Life assurance

Employee assistance

Referral scheme

Discounts

Career development

Onsite parking

Dress down Fridays

Job summary

Johnson Controls in Manchester is seeking a Service Operations Specialist to coordinate field maintenance scheduling and ensure smooth delivery of planned and emergency works for national clients.

You will manage engineer diaries, confirm schedules with customers by phone and email, process parts orders and permits, and collaborate with Sales, Billing, and subcontractors to drive KPIs and service excellence.

Qualifications

• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.
• Proficiency in using multiple PC applications.

Responsibilities

• Coordinating engineer appointments and managing dynamic diaries.
• Communicating with customers via phone and email to confirm schedules and resolve queries.
• Ordering parts, securing purchase orders, and completing permits.
• Navigating multiple customer portals and internal systems.
• Collaborating with Service Managers to optimize engineer productivity.
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors.
• Supporting KPIs and reporting to the Planning Team Manager.

Skills

Customer service

Communication skills

Multitasking

Time management

Attention to detail

Decision making

PC proficiency

Tools

GANT-based planning

Job description

Johnson Controls in Manchester is seeking a Service Operations Specialist to coordinate field maintenance scheduling and ensure smooth delivery of planned and emergency works for national clients.

You will manage engineer diaries, confirm schedules with customers by phone and email, process parts orders and permits, and collaborate with Sales, Billing, and subcontractors to drive KPIs and service excellence.