Service Coordinator

jci; Manchester; Hybrid; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive salary

25 days leave

Holiday buy scheme

Pension match

Life assurance

Employee assistance

Referral scheme

Discounts

Career development

Onsite parking

Dress down Fridays

Zusammenfassung

Johnson Controls in Manchester is seeking a Service Operations Specialist to coordinate field maintenance scheduling and ensure smooth delivery of planned and emergency works for national clients.

You will manage engineer diaries, confirm schedules with customers by phone and email, process parts orders and permits, and collaborate with Sales, Billing, and subcontractors to drive KPIs and service excellence.

Qualifikationen

• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.
• Proficiency in using multiple PC applications.

Aufgaben

• Coordinating engineer appointments and managing dynamic diaries.
• Communicating with customers via phone and email to confirm schedules and resolve queries.
• Ordering parts, securing purchase orders, and completing permits.
• Navigating multiple customer portals and internal systems.
• Collaborating with Service Managers to optimize engineer productivity.
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors.
• Supporting KPIs and reporting to the Planning Team Manager.

Kenntnisse

Customer service

Communication skills

Multitasking

Time management

Attention to detail

Decision making

PC proficiency

Tools

GANT-based planning

Jobbeschreibung

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

What We Look For

Must-Haves:

• At least 1 year of customer service experience
• Excellent communication skills—written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

Nice-to-Haves:

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.

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