Service Operations Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

25 days leave

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts

Career development

Free onsite parking

Dress Down Fridays

Job summary

Johnson Controls in Manchester is seeking a Service Operations Specialist to be the heartbeat of our maintenance scheduling team. You will coordinate engineer appointments, confirm schedules with customers, and collaborate with internal teams to ensure planned and emergency works run smoothly.

Ideal candidates bring at least 1 year in customer service, strong communication, and excellent multitasking abilities. This hybrid role includes progression opportunities, training, and benefits.

Qualifications

• At least 1 year of customer service experience.
• Excellent communication, written and verbal.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.
• Proficiency with multiple PC applications.

Responsibilities

• Coordinate engineer appointments and manage dynamic diaries.
• Communicate with customers by phone and email to confirm schedules and resolve queries.
• Order parts, secure purchase orders, and process permits.
• Navigate multiple customer portals and internal systems.
• Collaborate with Service Managers to optimize engineer productivity.
• Liaise with Sales, Billing, FM Helpdesk, and Subcontractors.
• Support KPIs and reporting to the Planning Team Manager.

Skills

Customer service

Communication skills

Multitasking

Time management

Attention to detail

Problem-solving

PC applications

Job description

Johnson Controls in Manchester is seeking a Service Operations Specialist to be the heartbeat of our maintenance scheduling team. You will coordinate engineer appointments, confirm schedules with customers, and collaborate with internal teams to ensure planned and emergency works run smoothly.

Ideal candidates bring at least 1 year in customer service, strong communication, and excellent multitasking abilities. This hybrid role includes progression opportunities, training, and benefits.