FM Helpdesk Coordinator (Hybrid) - Customer Service & Ops

jci; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a proactive FM Helpdesk Coordinator in Manchester to act as the central contact for strategic FM partnerships. You will manage enquiries across multiple channels, resolve issues, work with internal teams, and strive to meet KPIs. A supportive team and hybrid working model are offered.

The role emphasizes customer satisfaction, collaboration with stakeholders, and continuous service improvement within a global leader in building systems and energy efficiency.

Qualifications

• Clear and confident communication skills.
• Strong time management and multitasking abilities.
• Experience in fast-paced environments and B2B customer service.
• Collaborative mindset and solution-oriented approach.
• Familiarity with FM operations and large corporate clients (desirable).

Responsibilities

• Manage and respond to FM enquiries across phone, email, and digital channels
• Resolve complaints and feedback at first contact or escalate appropriately
• Collaborate with internal teams to troubleshoot and resolve service issues
• Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
• Support daily routines and contribute to continuous service improvement

Skills

Communication

Time management

Multitasking

B2B customer service

Collaborative mindset

FM operations

Job description

Johnson Controls is seeking a proactive FM Helpdesk Coordinator in Manchester to act as the central contact for strategic FM partnerships. You will manage enquiries across multiple channels, resolve issues, work with internal teams, and strive to meet KPIs. A supportive team and hybrid working model are offered.

The role emphasizes customer satisfaction, collaboration with stakeholders, and continuous service improvement within a global leader in building systems and energy efficiency.