Hybrid Service Operations Specialist — Scheduling & Customer Care

Johnson Controls; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days leave

Holiday purchase scheme

Pension plan (7% employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls in Manchester is seeking a Service Operations Specialist to act as the heartbeat of the maintenance scheduling team. You will coordinate engineer appointments, liaise with customers, and manage diaries to ensure planned and emergency works run smoothly.

Join a collaborative environment with opportunities for growth, a hybrid work model, and competitive benefits. Proactive communication and strong organizational skills are essential to succeed in this role.

Qualifications

• At least 1 year of customer service experience.
• Excellent written and verbal communication.
• Strong multitasking and time management.
• High attention to detail and urgency.
• Proficiency with multiple PC applications.
• Experience with scheduling software is a plus.

Responsibilities

• Coordinate engineer appointments and manage diaries.
• Communicate with customers by phone and email to confirm schedules and resolve queries.
• Order parts, secure purchase orders, and complete permits.
• Navigate multiple portals and internal systems.
• Collaborate with Service Managers to boost productivity.
• Support KPIs and report to Planning Team Manager.

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

PC applications

Teamwork

Tools

Gantt planning

Job description

Johnson Controls in Manchester is seeking a Service Operations Specialist to act as the heartbeat of the maintenance scheduling team. You will coordinate engineer appointments, liaise with customers, and manage diaries to ensure planned and emergency works run smoothly.

Join a collaborative environment with opportunities for growth, a hybrid work model, and competitive benefits. Proactive communication and strong organizational skills are essential to succeed in this role.