Field Engineer Dispatcher & Customer Success

jci; Manchester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Leave entitlement 25 days

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts on JC products

Cycle-to-work scheme

Career development

Onsite parking

Dress down Fridays

Job summary

Johnson Controls is seeking a proactive B2B Dispatcher in Manchester to coordinate field engineers and manage efficient scheduling. You will allocate engineers by location and skill, maintain open lines of communication with customers, and collaborate with internal teams to resolve issues promptly.

In this role you will monitor performance against routing processes, provide constructive feedback for continuous improvement, and ensure high customer satisfaction through timely updates and

Qualifications

• Experience in a customer service or contact centre environment.
• Strong planning, time management and organisational skills under pressure.
• Excellent written and verbal communication, with adaptable style.
• Conflict resolution skills and proactive approach to escalations.
• Ability to use multiple systems concurrently with high attention to detail.

Responsibilities

• Coordinate and deploy field engineers to ensure timely services.
• Dispatch engineers based on location and required skills.
• Manage scheduling system and provide customers with regular updates.
• Build relationships with customers and internal teams to resolve issues.
• Monitor performance and adherence to routing processes; provide feedback for improvements.
• Track job progress to ensure timely completion and service standards.

Skills

Customer service

Planning

Communication

Conflict resolution

Time management

Attention to detail

Multitasking

Problem solving

Tools

Dispatching software

Job description

Johnson Controls is seeking a proactive B2B Dispatcher in Manchester to coordinate field engineers and manage efficient scheduling. You will allocate engineers by location and skill, maintain open lines of communication with customers, and collaborate with internal teams to resolve issues promptly.

In this role you will monitor performance against routing processes, provide constructive feedback for continuous improvement, and ensure high customer satisfaction through timely updates and