Service Operations Specialist – Hybrid, Growth Path

Johnson Controls, Inc.; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Career development

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls, Inc. in Manchester is seeking a Service Operations Specialist to coordinate maintenance scheduling and ensure smooth, timely delivery of planned and emergency works. You will work closely with internal teams and national clients to keep operations and customer satisfaction high.

The role involves diary management, customer communications, parts ordering, and collaboration with multiple departments. This is a full-time, hybrid position with progression opportunities.

Qualifications

• At least 1 year of customer service experience.
• Excellent written and verbal communication.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.
• Proficiency in using multiple PC applications.

Responsibilities

• Coordinate engineer appointments and manage dynamic diaries.
• Communicate with customers via phone and email to confirm schedules and resolve queries.
• Order parts, secure purchase orders, and complete permits.
• Navigate multiple customer portals and internal systems.
• Collaborate with Service Managers to optimize engineer productivity.
• Liaise with Sales, Billing, FM Helpdesk, and Subcontractors.
• Support KPIs and reporting to the Planning Team Manager.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Decision-making

PC proficiency

Tools

GANT-based planning software

Dispatch software

Invoicing software

Job description

Johnson Controls, Inc. in Manchester is seeking a Service Operations Specialist to coordinate maintenance scheduling and ensure smooth, timely delivery of planned and emergency works. You will work closely with internal teams and national clients to keep operations and customer satisfaction high.

The role involves diary management, customer communications, parts ordering, and collaboration with multiple departments. This is a full-time, hybrid position with progression opportunities.