Hybrid Service Operations Specialist | Customer Scheduling

Johnson Controls; Manchester; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

25 days leave

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Cycle-to-work scheme

Free onsite parking

Dress down Fridays

Job summary

Johnson Controls in Manchester (Tyco Park) is seeking a Service Operations Specialist for a full-time, hybrid role. You will coordinate maintenance schedules, liaise with customers by phone and email, and support a busy scheduling team across internal and national client accounts.

The position requires strong communication, multitasking, and problem-solving skills, with a friendly, collaborative team culture and clear opportunities for progression. Hybrid work begins after a 6-month period.

Qualifications

• At least 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.
• Proficiency in using multiple PC applications.

Responsibilities

• Coordinating engineer appointments and managing dynamic diaries.
• Communicating with customers via phone and email to confirm schedules and resolve queries.
• Ordering parts, securing purchase orders, and completing permits.
• Navigating multiple customer portals and internal systems.
• Collaborating with Service Managers to optimize engineer productivity.
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors.
• Supporting KPIs and reporting to the Planning Team Manager.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Problem solving

PC applications

Tools

GANT-based planning

Dispatch software

Job description

Johnson Controls in Manchester (Tyco Park) is seeking a Service Operations Specialist for a full-time, hybrid role. You will coordinate maintenance schedules, liaise with customers by phone and email, and support a busy scheduling team across internal and national client accounts.

The position requires strong communication, multitasking, and problem-solving skills, with a friendly, collaborative team culture and clear opportunities for progression. Hybrid work begins after a 6-month period.