Service Operations Manager (Learning Disabilities)

JR United Kingdom; Milton Keynes; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in care services is seeking a Service Operations Manager in Milton Keynes to ensure high-quality care for individuals with learning disabilities. This role involves overseeing multiple supported living projects and coordinating staff to meet compliance and operational excellence standards. The ideal candidate will possess strong leadership, communication skills, and relevant qualifications in social care management.

Qualifications

• Skilled in managing care for individuals with learning disabilities.
• Experience in compliance with statutory requirements.
• Ability to oversee multiple projects and staff.

Responsibilities

• Coordinate staff and resources for care standards.
• Manage compliance with health and safety legislation.
• Oversee recruitment and staff training.

Skills

Leadership

Communication

Problem Solving

Risk Management

Staff Development

Education

Relevant degree in social care or management

Job description

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Service Operations Manager (Learning Disabilities), Milton Keynes

Client: The Partnership of Care

Location: Milton Keynes

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. They ensure the welfare of service users and compliance with organizational standards, statutory, and contractual requirements. The manager operates within a legislative framework, ensuring all practices align with statutes and government guidelines, and promotes organizational values and care ethos within the team and home.

The area Service Manager will oversee and support managers of 5 supported living projects and community activities for adults and children of Lynton Community Care. The service manager reports directly to the Registered Individual.

Key Responsibilities:

• Responsible for referrals, including assessments, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
• Maintain good communication and relationships with service users, relatives, and professionals involved in their care.
• Ensure compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
• Maintain effective control of the homes, ensuring adherence to environmental health, infection control, health and safety legislation, and regulations. Conduct risk assessments, fire checks, and ensure a safe environment.
• Work with CIW to understand and meet CIW Fundamental Standards, and carry out statutory notifications as appropriate.
• Ensure all legal and statutory documentation related to the home is up-to-date and properly maintained.
• Document maintenance issues and ensure appropriate actions are taken.
• Assist with monitoring and investigating complaints, generating reports, and implementing corrective actions.
• Support recruitment, induction, and training of staff.
• Promote openness and honesty, supporting staff decision-making and service improvements.
• Hold regular staff meetings, support staff development, and provide supervision opportunities.
• Build positive relationships with staff and ensure effective communication mechanisms.
• Participate in disciplinary processes, including suspensions, investigations, and decision-making, in consultation with HR as needed.
• Manage staff scheduling, including shift coverage, absences, holidays, and sickness.
• Oversee medication management, including ordering, disposal, and auditing.
• Manage budgets and monitor expenditure, including petty cash, food shopping, and activity budgets.
• Safeguard service users and address safeguarding issues proactively.
• Handle applications related to Deprivation of Liberty Safeguards and work with paid personal representatives to ensure legal compliance of care plans.
• Be on call out of hours to provide advice, guidance, and attend incidents as necessary.
• Attend supervision and engage in Continuing Professional Development (CPD).
• Contribute to strategic planning, decision-making, and business growth.
• Perform other duties as determined appropriate by the Director, aligned with skills and competencies.
• Manage budgets and financials effectively.
• Write and audit behavioral reports and compile necessary documentation.

The service manager must possess skills and qualifications to support both adults and children living with learning disabilities.