Service Operations Manager (Learning Disabilities)

JR United Kingdom; Doncaster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the care sector seeks a Service Operations Manager in Doncaster responsible for overseeing care delivery to individuals with learning disabilities. The role entails managing staff and resources, ensuring compliance with care standards, and fostering a high-quality service environment. This opportunity requires strong leadership skills, relevant qualifications, and a commitment to staff development and service improvement.

Qualifications

• Must possess skills to support adults and children with learning disabilities.
• Experience in care management and compliance regulation is essential.

Responsibilities

• Coordinate staff and resources to ensure high-quality care.
• Oversee compliance with care standards and manage legal documentation.
• Recruit, train, and support staff, ensuring professional development.

Skills

Communication

Leadership

Problem Solving

Education

Relevant qualifications in Social Care

Job description

Social network you want to login/join with:

Service Operations Manager (Learning Disabilities), Doncaster

Client:

The Partnership of Care

Location:

Doncaster, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users; ensuring their welfare and compliance with organizational standards, statutory, and contractual requirements. The role involves operating within a legislative framework, ensuring practices align with statutes and government guidelines, and promoting our values and care ethos within the team and home.

The area Service Manager will oversee and support managers of five supported living projects and community activities for adults and children of Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities

1. Referring, assessing, and liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining balanced relationships and effective communication with service users, relatives, and professionals involved in their care.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment to meet health, safety, and infection control standards; conducting risk assessments and fire checks to ensure safety.
5. Collaborating with CIW to understand and adhere to Fundamental Standards and fulfilling statutory notification responsibilities.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions.
9. Recruiting, inducting, and training staff; supporting their development.
10. Promoting openness and honesty, supporting staff decision-making, and encouraging service improvements.
11. Holding regular staff meetings, providing supervision, and supporting team development.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decision-making, in consultation with HR.
14. Managing staff schedules, shift coverage, absences, and holiday and sickness management.
15. Overseeing medication management, including ordering, disposal, and auditing.
16. Managing budgets, petty cash, food shopping, and activity budgets.
17. Safeguarding service users and addressing safeguarding issues.
18. Handling applications related to Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance of care plans.
19. Being on call out of hours for advice, guidance, and incident attendance.
20. Attending supervision and engaging in Continuing Professional Development (CPD).
21. Contributing to strategic decision-making and business growth.
22. Performing other duties as determined by the Director, appropriate to skill and competence.
23. Managing budgets and financial responsibilities.
24. Writing and auditing behavioral reports and other documentation.

The Service Manager must possess skills and qualifications to support both adults and children with learning disabilities.