Service Operations Manager (Learning Disabilities)

JR United Kingdom; Wakefield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading care provider seeks a Service Operations Manager to oversee support for individuals with learning disabilities in Wakefield. This role involves coordinating teams, ensuring compliance with standards, and managing resources effectively to enhance service quality and user satisfaction.

Qualifications

• Must have skills to support both adults and children with learning disabilities.
• Experience with statutory compliance and care standards.
• Ability to manage and develop care teams.

Responsibilities

• Coordinate care teams to ensure high standards of service.
• Ensure compliance with health and safety regulations.
• Manage financials and staff scheduling.

Skills

Communication

Leadership

Problem Solving

Education

Experience in health and social care

Qualification in Management or related field

Job description

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Service Operations Manager (Learning Disabilities), Wakefield

Client: The Partnership of Care

Location: Wakefield, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare, compliance with standards, statutory and contractual requirements, and operating within legislative frameworks. Promoting values and care ethos within the team and home.

The area Service Manager will oversee and support managers for five supported living projects and community activities for adults and children of Lynton Community Care, reporting directly to the Registered Individual.

Key Responsibilities

1. Referring, assessing, liaising with care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining good communication and relationships with service users, relatives, and professionals.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008, Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment to meet health, safety, and infection control legislation, conducting risk assessments, fire checks, and maintaining a safe environment.
5. Collaborating with CIW, understanding CIW standards, and carrying out statutory notifications as required.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing improvements.
9. Recruiting, inducting, and training staff, supporting team development.
10. Promoting openness and honesty, supporting staff decision-making and service improvements.
11. Holding staff meetings, providing supervision, and supporting team work.
12. Building positive relationships with staff and maintaining effective communication.
13. Participating in disciplinary processes, including suspensions, investigations, and decisions.
14. Managing staff scheduling, rotas, absences, holidays, and sickness.
15. Overseeing medication management, ordering, disposal, and auditing.
16. Managing budgets, petty cash, food shopping, and activity budgets.
17. Safeguarding service users and addressing safeguarding issues.
18. Handling applications related to Deprivation of Liberty Safeguards and working with personal representatives to ensure legal care plans.
19. Being on call out of hours for advice, guidance, and incident attendance.
20. Participating in supervision and Continuing Professional Development (CPD).
21. Contributing to strategic decision-making and business growth.
22. Performing other duties as determined by the Director, appropriate to skills and competence.
23. Managing financials and writing behavioral reports.

The service manager must have skills and qualifications to support both adults and children with learning disabilities.