Service Operations Manager (Learning Disabilities)

JR United Kingdom; Kingston upon Hull; On-site; GBP 35,000 - 50,000; Full time

Job summary

Une entreprise leader dans le secteur des soins recherche un 'Service Operations Manager' basé à Kingston upon Hull. Le candidat idéal devra garantir des normes élevées de soin pour les utilisateurs, tout en supervisant plusieurs projets de vie. Ce rôle exige de solides compétences en communication, ainsi qu'une expérience en gestion d'équipes et l'application des législations pertinentes.

Qualifications

• Expérience dans la gestion de services de santé ou de soutien.
• Compétences en gestion d'équipe et formation de personnel.
• Capacité à appliquer des législations en santé et sécurité.

Responsibilities

• Coordinating staff and resources to ensure high standards of care.
• Overseeing managers across supported living projects.
• Monitoring and investigating complaints.

Skills

Coordination

Communication

Leadership

Gestion de budgets

Gestion de plaintes

Soutien aux personnes ayant des besoins complexes

Education

Diplôme en services de santé ou domaine connexe

Job description

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Service Operations Manager (Learning Disabilities), Kingston upon Hull, East Yorkshire

Client: The Partnership of Care

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager is responsible for coordinating staff and resources to ensure high standards of care, considering the physical, social, and psychological needs of service users. They ensure the welfare of service users and compliance with organizational standards, statutory, and contractual requirements. The role involves working within a legislative framework, promoting organizational values, and supporting a positive care ethos.

The area Service Manager will oversee and support managers across 5 supported living projects and community activities for adults and children at Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities:

1. Referring, assessing, and liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining effective communication and relationships with service users, relatives, and professionals involved in their care.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment to ensure health and safety legislation is followed, conducting risk assessments, fire checks, and maintaining a safe environment.
5. Working with CIW to understand and comply with Fundamental Standards and carrying out statutory notifications as required.
6. Managing legal and statutory documentation related to the home, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions.
9. Recruiting, inducting, and training staff, supporting their development.
10. Promoting openness, honesty, and a positive culture within the home.
11. Holding regular staff meetings, supporting staff development, and supervision.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes as needed, including suspensions, investigations, and meetings.
14. Managing staff scheduling, rotas, absences, and holiday management.
15. Overseeing medication management, including ordering, recording, and auditing.
16. Managing budgets and monitoring expenditure, including petty cash, food shopping, and activity budgets.
17. Safeguarding service users and handling safeguarding issues.
18. Applying for Deprivation of Liberty Safeguards and working with personal representatives to ensure legal compliance.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision and engaging in Continuing Professional Development (CPD).
21. Participating in strategic planning and business growth initiatives.
22. Performing additional duties as assigned by the Director, appropriate to skill and competence.
23. Managing financial aspects of the service.
24. Writing and auditing behavioral reports and documentation.

The ideal candidate must possess skills and qualifications to support both adults and children with learning disabilities.