Service Operations Manager (Learning Disabilities)

JR United Kingdom; Chesterfield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks a Service Operations Manager in Chesterfield to oversee care for individuals with learning disabilities. This role involves managing staff, ensuring compliance with health regulations, and enhancing service delivery by building positive relationships. Strong leadership and communication skills are essential for success.

Qualifications

• Skills to support adults and children with learning disabilities.
• Experience in care management or similar role.

Responsibilities

• Coordinate staff and resources for high standards of care.
• Ensure compliance with statutory and best practice requirements.
• Oversee recruitment and staff training.

Skills

Communication

Staff Management

Compliance Knowledge

Problem Solving

Job description

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Service Operations Manager (Learning Disabilities), Chesterfield

Client: The Partnership of Care

Location: Chesterfield, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. This includes ensuring welfare, compliance with standards, and statutory and contractual requirements. The manager operates within a legislative framework, ensuring practices align with statutes and government guidelines, and promotes the organisation's values and care ethos.

The area Service Manager will oversee and support managers of 5 supported living projects and community activities for adults and children of Lynton Community Care, reporting directly to the Registered Individual.

Key Responsibilities:

• Referring, assessing, and liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
• Maintaining good communication and relationships with service users, relatives, and professionals involved in their care.
• Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
• Managing environmental health, infection control, and health and safety legislation adherence, including risk assessments and fire safety checks.
• Collaborating with CIW to understand and comply with CIW Fundamental Standards and fulfilling statutory notification requirements.
• Managing legal and statutory documentation related to the home, including insurance and enrollment documents.
• Documenting maintenance issues and ensuring appropriate actions are taken.
• Monitoring and investigating complaints, generating reports, and implementing corrective actions and service improvements.
• Recruiting staff, overseeing induction and training requirements, and supporting staff development.
• Promoting a culture of openness, honesty, and staff involvement in decision-making and service improvements.
• Conducting staff meetings, supervision, and supporting team development.
• Building positive relationships with staff and establishing effective communication mechanisms.
• Participating in disciplinary processes, including suspensions, investigations, and decision-making, in consultation with HR.
• Managing staff scheduling, shift coverage, absences, holidays, and sickness management.
• Overseeing medication management, including ordering, logging, disposal, and auditing.
• Managing budgets and monitoring expenditure, including petty cash, food shopping, and activity budgets.
• Safeguarding service users and addressing safeguarding issues proactively.
• Working with paid personal representatives to ensure care plans comply with Deprivation of Liberty Safeguards.
• Being on call out of hours for advice, guidance, and incident response.
• Attending supervision and engaging in Continuing Professional Development (CPD).
• Contributing to strategic planning, decision-making, and business growth.
• Performing other duties as assigned by the Director appropriate to your skills and competence.
• Writing and auditing behavioral reports and other documentation.

The service manager must possess skills and qualifications to support both adults and children with learning disabilities.