Service Operations Manager (Learning Disabilities)

JR United Kingdom; Nottingham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading care organization is seeking a Service Operations Manager in Nottingham to oversee high standards of care for individuals with learning disabilities. The role involves coordinating staff, ensuring compliance with statutory regulations, and enhancing service quality across multiple projects. Candidates should possess relevant qualifications and demonstrate experience in care management, with strong skills in staff supervision and budget management. This position offers the opportunity to make a meaningful impact on the lives of service users.

Qualifications

• Proven track record in care service management and compliance.
• Experience supporting individuals with learning disabilities.
• Skills in budget management and staff supervision.

Responsibilities

• Coordinate staff and resources to achieve high care standards.
• Ensure compliance with statutory requirements and best practices.
• Manage staff recruitment, training, and development.

Skills

Care Coordination

Communication

Compliance Management

Relationship Building

Staff Management

Risk Management

Training & Development

Budget Management

Education

Relevant qualifications in social care or management

Job description

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Service Operations Manager (Learning Disabilities), Nottingham

Client: The Partnership of Care

Location: Nottingham, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. They ensure the welfare of service users and compliance with organizational standards, statutory, and contractual requirements. The manager operates within a legislative framework, ensuring all practices align with current laws and guidelines, and promotes the organization's values and care ethos.

The area Service Manager will oversee and support managers across 5 supported living projects and community activities for adults and children at Lynton Community Care. The Service Manager reports directly to the Registered Individual.

Key Responsibilities:

1. Referring, including assessment and liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining effective communication and relationships with service users, relatives, and professionals involved in their care.
3. Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment of the homes to meet health, safety, and infection control legislation, conducting risk assessments, fire checks, and maintaining a safe environment.
5. Working with and understanding CIW standards, and fulfilling statutory notification requirements.
6. Managing legal and statutory documentation related to the home, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions.
9. Recruiting staff, overseeing induction, and ensuring training requirements are met.
10. Promoting a culture of openness, supporting staff decision-making, and encouraging service improvements.
11. Holding regular staff meetings, providing supervision, and supporting staff development.
12. Building positive relationships with staff and maintaining effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decisions in consultation with HR if needed.
14. Managing staff scheduling, including shift coverage, absences, holidays, and sickness.
15. Overseeing medication management, including ordering, disposal, and auditing.
16. Managing budgets, petty cash, food shopping, and activity budgets.
17. Safeguarding service users and handling safeguarding issues.
18. Applying for Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal compliance of care plans.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision and engaging in Continuing Professional Development (CPD).
21. Contributing to strategic decision-making and business growth.
22. Performing other duties as assigned by the Director, appropriate to skill and competence.
23. Managing financial aspects, including budgets and expenditures.
24. Writing and auditing behavioral reports.

The service manager must have skills and qualifications to support both adults and children living with learning disabilities.