Service Operations Manager (Learning Disabilities)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading care provider is seeking a Service Operations Manager in Stoke-on-Trent to oversee multiple care projects. This role requires expertise in managing care standards for individuals with learning disabilities, ensuring compliance with legislation, and fostering staff development. The successful candidate will demonstrate leadership in a dynamic environment while enhancing service quality and compliance through effective management.

Qualifications

• Skills and qualifications to support both adults and children with learning disabilities.
• Experience in health and safety legislation and regulatory requirements.
• Proven ability to manage budgets and financials.

Responsibilities

• Coordinate staff and resources for high standards of care.
• Oversee compliance with statutory requirements and best practices.
• Manage documentation and legal compliance related to care.

Skills

Communication

Leadership

Compliance management

Risk assessment

Education

Relevant qualifications in social care or management

Job description

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Service Operations Manager (Learning Disabilities), Stoke-on-Trent

Client: The Partnership of Care

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with standards, statutory and contractual requirements. Operating within legislative frameworks and promoting values and care ethos.

The area Service Manager will oversee and support managers of 5 supported living projects and community activities for adults and children of Lynton Community Care. The service manager reports directly to the Registered Individual.

Key Responsibilities:

1. Referring including assessment, liaising with previous care team, family, and advocates, developing personalized care and risk management plans.
2. Maintaining balanced relationships and good communication with service users, relatives, and professionals.
3. Ensuring compliance with statutory requirements and best practices, including the Health and Social Care Act 2008 (revised 2012), Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the environment ensuring health and safety legislation, infection control, and environmental health standards are met. Conducting risk assessments and fire checks.
5. Working with CIW, understanding CIW Fundamental Standards, and carrying out statutory notifications as needed.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions.
9. Recruiting, inducting staff, and ensuring training requirements are met.
10. Promoting openness and honesty, supporting staff decision-making, and fostering service improvements.
11. Holding regular staff meetings, supporting and developing staff, and providing supervision.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decisions, consulting HR if needed.
14. Managing staff scheduling, including shift coverage, absences, and holidays, and managing medication systems.
15. Overseeing budgeting and expenditure, including petty cash, food shopping, and activity budgets.
16. Safeguarding service users and managing safeguarding issues.
17. Making applications related to Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal compliance.
18. Being on call out of hours for advice, guidance, and incident response.
19. Attending supervision and engaging in CPD.
20. Participating in strategic decisions, business growth, and other duties as assigned by the director.
21. Managing budgets and financials.
22. Writing and auditing behavioral reports and compiling documentation.

The service manager must have skills and qualifications to support both adults and children with learning disabilities.