Service Operations Manager (Learning Disabilities)

JR United Kingdom; Bedford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in care services seeks a Service Operations Manager in Bedford. This role involves overseeing care quality, staff training, and compliance across various supported living projects, ensuring that both adults and children with learning disabilities receive high standards of service. You will work closely with care teams and advocate for the needs of service users, contributing to a supportive and compliant care environment.

Qualifications

• Experience in service management, specifically in learning disabilities.
• Capability to develop personalized care and risk management plans.
• Understanding of statutory requirements and best practices.

Responsibilities

• Overseeing care and compliance across supported living projects.
• Recruiting, inducting, and training staff.
• Managing health, safety, and risk assessments.

Skills

Communication

Leadership

Compliance

Budgeting

Risk Management

Education

Relevant qualifications in health and social care

Job description

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Service Operations Manager (Learning Disabilities), Bedford

Client: The Partnership of Care

Location: Bedford, United Kingdom

Job Category: Other

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EU work permit required:

Yes

Job Views:

1

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The service manager has responsibility for coordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare, compliance with standards, and statutory requirements. Operating within legislation and promoting values and care ethos.

The area Service manager will oversee and support managers for 5 supported living projects and community activities for adults and children of Lynton Community Care, reporting directly to the Registered Individual.

Key Responsibilities:

1. Referring, assessing, liaising with care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining good communication and relationships with service users, relatives, and professionals.
3. Ensuring compliance with statutory requirements and best practices, including relevant acts and safety regulations.
4. Controlling the environment, ensuring health, safety, infection control, and risk assessments are up to date.
5. Cooperating with CIW, understanding standards, and fulfilling statutory notifications.
6. Managing documentation related to the home, maintenance, and legal requirements.
7. Monitoring and investigating complaints, generating reports, and implementing improvements.
8. Recruiting, inducting, and training staff; promoting openness and team development.
9. Building positive relationships and effective communication mechanisms.
10. Participating in disciplinary processes and managing staff schedules, absences, and holidays.
11. Managing medication procedures, budgeting, and monitoring expenditure.
12. Safeguarding service users and addressing safeguarding issues.
13. Handling applications for Deprivation of Liberty Safeguards and working with personal representatives.
14. Being on call out of hours for advice and incident response.
15. Attending supervision, engaging in CPD, and contributing to business strategy and growth.
16. Performing other duties as assigned by the Director, including financial management and report writing.

The service manager must possess skills and qualifications to support both adults and children with learning disabilities.