Service Operations Manager - Flexible Hours

Office Angels; Chelmsford; On-site; GBP 40,000 - 45,000; Full time

Job summary

Office Angels in Chelmsford is seeking an experienced Service Manager to own our service operations. You will drive efficiency, improve processes and implement meaningful change across day-to-day delivery to enhance performance and customer experience.

The role requires a confident decision maker with strong communication skills, capable of coordinating teams, managing workloads and escalating issues professionally.

Qualifications

• Experience in a service management, operations or planning role
• Confident decision maker in a fast-paced environment
• Ability to implement change and improve processes
• Highly organised, resilient and solutions-focused
• Strong customer-focused communication

Responsibilities

• Overseeing and coordinating day to day service operations
• Managing workloads, schedules, and performance to maximise efficiency
• Acting as a key link between teams to ensure seamless communication
• Identifying areas for improvement and implementing positive change
• Managing escalations and maintaining high customer service standards

Skills

Service management

Operations

Communication

Decision making

Process improvement

Job description

Office Angels in Chelmsford is seeking an experienced Service Manager to own our service operations. You will drive efficiency, improve processes and implement meaningful change across day-to-day delivery to enhance performance and customer experience.

The role requires a confident decision maker with strong communication skills, capable of coordinating teams, managing workloads and escalating issues professionally.