Service Operations Leader – Flexible Hours

Office Angels; Essex; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Flexible hours

Good public transport links nearby

Job summary

Office Angels in Chelmsford, Essex, is seeking an experienced Service Manager to own service operations, drive efficiency and implement meaningful change. You will take responsibility for day-to-day delivery and continuously enhance performance and customer experience.

You will oversee operations, manage workloads and schedules, coordinate between teams, and lead process improvements while maintaining high service standards.

Qualifications

• Previous experience in a Service Manager, Operations, or Planning role.
• Ability to drive efficiency and improvements across service operations.
• Strong focus on customer experience and quality service.

Responsibilities

• Overseeing and coordinating day-to-day service operations.
• Managing workloads, schedules and performance to maximise efficiency.
• Acting as a key link between teams to ensure seamless communication.
• Identifying areas for improvement and implementing positive change.
• Managing escalations and maintaining high customer service standards.

Skills

Service management

Operations management

Process improvement

People coordination

Customer service

Communication skills

Job description

Office Angels in Chelmsford, Essex, is seeking an experienced Service Manager to own service operations, drive efficiency and implement meaningful change. You will take responsibility for day-to-day delivery and continuously enhance performance and customer experience.

You will oversee operations, manage workloads and schedules, coordinate between teams, and lead process improvements while maintaining high service standards.