Operations Manager - Commercial Cleaning

Minster Cleaning; Great Dunmow; On-site; GBP 45,000 - 60,000; Full time

Job summary

Minster Cleaning is seeking an experienced Operations Manager to oversee day-to-day delivery of commercial cleaning across customer sites in Essex. The role is primarily office-based in Great Dunmow, with occasional site visits.

You will lead our Supervisors, oversee recruitment and monitor standards and contract performance. The ideal candidate will have proven multi-site management experience, a background in commercial cleaning or facilities management, and the ability to make routine

Qualifications

• Experience managing a field-based cleaning workforce.
• Background in commercial cleaning or facilities management desirable.
• Ability to make routine operational decisions independently.

Responsibilities

• Manage and develop the supervisory team.
• Oversee recruitment, vacancies and absence cover.
• Monitor quality standards and contracts at risk.
• Provide operational reporting to the MD.
• Coordinate resources and control overtime and costs.

Skills

People management

Multi-site service delivery

Budget management

Recruitment

Facilities management

Job description

Minster Cleaning is seeking an experienced Operations Manager to take responsibility for the day-to-day delivery of commercial cleaning services across customer sites throughout Essex.

This is primarily an office-based role but may include occasional customer site visits. The successful candidate will manage our Cleaning Supervisors, oversee recruitment and service cover, monitor cleaning standards and handle operational customer complaints.

Key responsibilities include:

• Managing and developing the supervisory team
• Addressing performance issues promptly and fairly
• Overseeing recruitment, vacancies and absence cover
• Monitoring complaints, quality standards and contracts at risk
• Coordinating mobile and relief-cleaning resources
• Controlling overtime and operational costs
• Ensuring actions are followed through to completion
• Providing clear operational reporting to the Managing Director

We are looking for a confident and organised people manager with experience of multi-site service delivery and managing a field-based workforce. Commercial cleaning, soft-services or facilities-management experience would be highly desirable.

The successful candidate must be comfortable making routine operational decisions independently and capable of maintaining effective control when several issues arise simultaneously.

• A full UK driving licence is required. The position is currently based in Great Dunmow, although the business may relocate to a more central Essex location in the future.