Service Manager

Office Angels; Essex; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Flexible hours

Good public transport links nearby

Job summary

Office Angels in Chelmsford, Essex, is seeking an experienced Service Manager to own service operations, drive efficiency and implement meaningful change. You will take responsibility for day-to-day delivery and continuously enhance performance and customer experience.

You will oversee operations, manage workloads and schedules, coordinate between teams, and lead process improvements while maintaining high service standards.

Qualifications

• Previous experience in a Service Manager, Operations, or Planning role.
• Ability to drive efficiency and improvements across service operations.
• Strong focus on customer experience and quality service.

Responsibilities

• Overseeing and coordinating day-to-day service operations.
• Managing workloads, schedules and performance to maximise efficiency.
• Acting as a key link between teams to ensure seamless communication.
• Identifying areas for improvement and implementing positive change.
• Managing escalations and maintaining high customer service standards.

Skills

Service management

Operations management

Process improvement

People coordination

Customer service

Communication skills

Job description

Service Manager
Chelmsford, Essex
40,000 - 45,000 per annum
40 hours per week (Flexible)

An exciting opportunity has arisen for an experienced Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience.

What you will be doing:

• Overseeing and coordinating day to day service operations
• Managing workloads, schedules, and performance to maximise efficiency
• Acting as a key link between teams to ensure seamless communication
• Identifying areas for improvement and implementing positive change
• Managing escalations and maintaining high customer service standards

About you:

• Previous experience in a Service Manager, Operations, or Planning role
• A confident decision maker who thrives in a fast paced environment
• Proven ability to implement change and improve processes
• Highly organised, resilient, and solutions focused
• Strong communication skills with a customer first approach

Please Note: No on-site parking, but excellent public transport links nearby.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.