Service Centre Operations Leader

Adecco; Essex; On-site; GBP 52,000 - 70,000; Full time

Job summary

Adecco is seeking an experienced Service Centre Manager to lead a busy site in Essex, overseeing a team of over 40 and driving service levels, efficiency, and continuous improvement. You will partner with customers and senior management to ensure exceptional performance and growth.

You will develop and motivate staff, manage budgets, improve processes, and maintain safe, compliant operations while delivering high-quality customer service and cost control.

Qualifications

• Proven management experience in operations or logistics.
• Strong leadership and team development skills.
• Excellent communication and stakeholder management.
• Experience managing budgets and KPIs.
• Lean, CI or Change Management experience.
• Degree or professional qualification in Business or Operations.

Responsibilities

• Lead, manage, and develop a team of supervisors and staff.
• Drive performance, productivity, and service levels.
• Plan and allocate resources to meet customer needs.
• Monitor KPI performance across quality, service, productivity, and cost.
• Manage budgets and identify cost-saving opportunities.
• Ensure H&S, quality, and procedures compliance.
• Build relationships with customers and stakeholders.
• Lead change management and business transformation initiatives.
• Resolve operational issues while maintaining customer satisfaction.

Skills

People leadership

Operations management

Budgets & KPIs

Lean/CI

Change management

Stakeholder management

Problem solving

IT skills

Education

Bachelor's degree in Business/Operations

Tools

Microsoft Office

ERP systems

Job description

Adecco is seeking an experienced Service Centre Manager to lead a busy site in Essex, overseeing a team of over 40 and driving service levels, efficiency, and continuous improvement. You will partner with customers and senior management to ensure exceptional performance and growth.

You will develop and motivate staff, manage budgets, improve processes, and maintain safe, compliant operations while delivering high-quality customer service and cost control.