Customer Service Operations Manager

Office Angels; Chelmsford; On-site; GBP 40,000 - 45,000; Full time

Job summary

Office Angels is seeking a Customer Service Manager in Chelmsford, Essex. The role focuses on owning service operations, driving efficiency and improving customer experience to support day-to-day delivery.

You will lead a team of five advisors, review performance, coach staff and implement process improvements in a busy environment. The position offers flexibility with hours and robust transport access.

Qualifications

• Experience as a Service Manager, Operations or Planning role.
• Confident decision maker in fast-paced environments.
• Proven ability to implement change and improve processes.
• Organised, resilient and solutions-focused.

Responsibilities

• Overseeing and coordinating day-to-day service operations
• Managing a team of 5 customer service advisors
• Managing workloads, schedules and performance to maximise efficiency
• Conducting reviews and regular one-to-one meetings
• Providing coaching and training where needed
• Dealing with escalated requests and complaints
• Acting as a key link between teams to ensure seamless communication
• Identifying areas for improvement and implementing positive change

Skills

Strong communication

Customer-first approach

Highly organised

Change implementation

Job description

Office Angels is seeking a Customer Service Manager in Chelmsford, Essex. The role focuses on owning service operations, driving efficiency and improving customer experience to support day-to-day delivery.

You will lead a team of five advisors, review performance, coach staff and implement process improvements in a busy environment. The position offers flexibility with hours and robust transport access.