Service Operations Manager

Bellrock Group; Peterlee; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life cover

Health assistance

Cycle to work

Holiday purchase scheme

Refer a friend

Liftshare

Virtual GP

Job summary

Bellrock Group is seeking a Service Coordinator in Peterlee to support the day-to-day operation of the Service function. You will coordinate workloads, resources, and customer requirements, acting as a link between Service, Projects, Finance, and customers to maintain operational continuity.

You will manage service rotas, respond to queries, support contract administration, and collaborate across teams to ensure smooth billing and project handovers.

Qualifications

• Experience in service, engineering, maintenance, or similar operations.
• Experience coordinating a team, workloads and priorities.
• Strong organisational skills and attention to detail.

Responsibilities

• Support day-to-day management of the Service Department, coordinating priorities and workloads.
• Oversee planned and reactive service activity and ensure accurate recording.
• Manage service rotas and assist resource planning across the team.
• Build relationships with customers and act as point of contact for queries and escalations.
• Manage service agreements, renewals and related documentation.
• Support month-end activity and assist invoicing processes.
• Monitor quotations, service performance and customer SLAs.
• Collaborate with Finance on invoice queries and debt collection.
• Coordinate handover of completed projects to ongoing service.
• Onboard subcontractors and maintain compliance documentation.
• Maintain accurate records and communicate information across the business.
• Identify opportunities to improve processes and provide operational support.

Skills

Team coordination

Service operations

Customer relationships

Contract administration

Microsoft Office

Job description

Bellrock Group is seeking a Service Coordinator in Peterlee to support the day-to-day operation of the Service function. You will coordinate workloads, resources, and customer requirements, acting as a link between Service, Projects, Finance, and customers to maintain operational continuity.

You will manage service rotas, respond to queries, support contract administration, and collaborate across teams to ensure smooth billing and project handovers.