Service Delivery Co-ordinator

Bellrock Group; Leicester; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays +

Salary exchange pension scheme

Life cover

Paid sick leave

Healthcare and wellness program

Enhanced maternity, paternity and/adop

Job summary

Bellrock is seeking a Service Delivery Co-Ordinator in Leicester to support the Service Delivery Manager with administrative and operational coordination. You will track job progress, liaise with engineers and suppliers, and ensure timely movement of tasks.

The role includes raising purchase orders, updating records, and contributing to MI and reporting. We offer flexible hours with remote options where the role allows, plus a range of employee benefits.

Qualifications

• Detail oriented and customer service experience required.

Responsibilities

• Support the Service Delivery Manager with administrative and operational coordination.
• Track job progress and chase updates, liaise with engineers and suppliers.
• Ensure jobs move forward smoothly and rebook/reschedule as needed.
• Raise purchase orders and update systems; support MI and reporting.

Skills

Detail Oriented

Customer Service Experience

Results Oriented Behaviour

Strong Written and Oral Communication

Job description

Service Delivery Coordinator

Leicester

Role Overview

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact. Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

Key Responsibilities

Support the Service Delivery Manager by providing administrative and operational coordination. Track job progress, chase updates, liaise with engineers and suppliers, and ensure jobs move forward smoothly. We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change. That’s how deliver value for our customers, and building systems that lead the way. And as a Service Delivery Co-Ordinator with Bellrock, you’ll do it by…

• Monitoring job queues and updating records accurately
• Contacting suppliers and engineers for updates and job progress
• Rebooking or rescheduling jobs as needed
• Raising purchase orders and processing updates in the system
• Supporting MI and reporting requirements
• Coordinate with the Service Delivery Manager to resolve escalation issues quickly, by taking ownership of jobs where loss of trade or critical asset failure has occurred until satisfactory completion keeping client informed until trade is resumed

Skills & Experience

Detail Oriented, Customer Service Experience, Results Oriented Behaviour, Strong Written and Oral Communication Skills.

Experience And Competencies

• Experience in a coordinator, scheduling, or admin role
• Comfortable with systems, phone, and email comms
• Able to juggle completing tasks and priorities
• Adherence to processes and procedures

Be the perfect fit

• Detail-focused and highly organized
• Tenacious and persistent in chasing actions
• Clear communicator and team player
• Good Judgement & understanding when to escalade issues

AI fluency & learning mindset: We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Mon- Sun 7am-7pm 5 days a week including weekends on a rotational basis from the Leicester office.

What can we offer you?

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Why Bellrock?

At Bellrock, our people make the difference. We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments. We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

Inclusion

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.