Service Operations Lead - High-Volume Auto Dealership

Perfect Placement UK Ltd; Cardiff; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

OTE £40k achievable

22 days holiday + BH

Pension scheme

Staff purchase discounts

Manufacturer training

Staff events

Career growth in a reputable dealer

Job summary

Perfect Placement UK Ltd in Cardiff seeks an experienced Assistant Service Manager to join a well-established multi-franchise dealership. The role offers a clear path for career progression within a reputable dealer group.

The position features a competitive basic salary up to £35,000 with OTE £40,000, plus benefits and long-term growth. Monday–Friday 8:30am–5:00pm with alternating Saturday mornings. Cardiff-based role with UK driving license required.

Qualifications

• Proven dealership experience, ideally as Senior Service Advisor or Assistant Service Manager.
• Familiarity with high-volume service operations.
• Full UK driving licence with minimal points.
• Ability to work Monday to Friday, 8:30am–5:00pm, and 1 in 3 Saturday mornings.

Responsibilities

• Assist the Service Manager in overseeing the service department and large service team.
• Ensure efficient operation of the service reception to deliver customer satisfaction.
• Work at the front desk, booking customers and managing needs/workflow.
• Maximise workshop utilisation and labour sales to meet targets.
• Contribute to performance monitoring and departmental organisation.
• Maintain high standards of customer service and professionalism.
• Support recovery operations with approximately 80 vehicles throughputs daily.

Skills

Organisational skills

Communication

Driving licence (UK)

Job description

Perfect Placement UK Ltd in Cardiff seeks an experienced Assistant Service Manager to join a well-established multi-franchise dealership. The role offers a clear path for career progression within a reputable dealer group.

The position features a competitive basic salary up to £35,000 with OTE £40,000, plus benefits and long-term growth. Monday–Friday 8:30am–5:00pm with alternating Saturday mornings. Cardiff-based role with UK driving license required.