Senior Service Lead — Auto Dealership Operations

The Solution Automotive Limited; Cambridge; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Company vehicle

Bonus scheme

Job summary

The Solution Automotive Limited in Cambridge is seeking an experienced Service Manager to lead the service department of a franchised motor dealership. You will manage day-to-day operations, drive performance and deliver outstanding customer experience.

This role requires strong leadership, a commercial mindset and proven automotive aftersales experience; a main dealership background is preferred, with career progression and a company vehicle on offer.

Qualifications

• Proven experience within an automotive aftersales/service management role.
• Strong leadership and people management skills.
• A commercial mindset with the ability to drive performance.
• Excellent communication and customer management skills.
• Experience working within a main dealership environment (preferred).

Responsibilities

• Lead and motivate service and workshop teams.
• Manage daily department operations.
• Drive customer satisfaction and retention.
• Monitor KPIs, productivity and financial performance.
• Ensure efficient workshop processes.
• Manage customer escalations professionally.
• Support team development and performance improvement.
• Work closely with senior management to achieve business objectives.

Skills

Leadership

People management

Commercial mindset

Customer service

Communication skills

KPI monitoring

Job description

The Solution Automotive Limited in Cambridge is seeking an experienced Service Manager to lead the service department of a franchised motor dealership. You will manage day-to-day operations, drive performance and deliver outstanding customer experience.

This role requires strong leadership, a commercial mindset and proven automotive aftersales experience; a main dealership background is preferred, with career progression and a company vehicle on offer.