Service Operations Lead – Customer Experience & Front Desk

Silcom Recruitment; Harry Stoke; On-site; GBP 32,000 - 39,000; Full time

Job summary

Silcom Recruitment is seeking an experienced Service Operations Manager for a renowned Bristol dealership. You will oversee customer flow, coordinate Front of House, and act on feedback to improve services.

The role demands strong leadership, organisational skills, and a proactive attitude with a focus on delivering outstanding customer experiences. The position is Monday to Friday, with occasional Saturdays, and offers a basic salary up to £35,000 plus uncapped OTE up to £40,000.

Qualifications

• Background in fast-paced, customer-facing environments—ideally within the automotive sector.
• Leadership abilities, a positive and proactive attitude, outstanding organisational skills, and multitasking capabilities.

Responsibilities

• Oversee and optimise customer flow to enhance their experience.
• Coordinate the Front of House team to manage customer transitions smoothly.
• Review and act on customer satisfaction feedback to improve services.
• Coach and inspire team members on best practices.
• Serve as a primary contact for customer inquiries.
• Support the Service Manager in daily Front of House operations.
• Foster positive relationships with staff and customers.

Skills

Leadership

Customer service

Team coordination

Communication

Job description

Silcom Recruitment is seeking an experienced Service Operations Manager for a renowned Bristol dealership. You will oversee customer flow, coordinate Front of House, and act on feedback to improve services.

The role demands strong leadership, organisational skills, and a proactive attitude with a focus on delivering outstanding customer experiences. The position is Monday to Friday, with occasional Saturdays, and offers a basic salary up to £35,000 plus uncapped OTE up to £40,000.