Service Operations Coordinator (Plumbing & Heating)

JAM Recruitment Ltd; Greater London; On-site; GBP 28,000 - 32,000; Full time

Job summary

JAM Recruitment Ltd in South East London is seeking a permanent Service Administrator to support our busy Operations team. You will coordinate a high volume of daily jobs for engineers, schedule appointments, handle customer queries and process paperwork with accuracy.

This role requires prior admin experience, strong organisational skills and clear communication. Working hours are Monday to Friday 8:00am to 5:30pm with alternate Saturday mornings; salary up to £32,000 depending on experience.

Qualifications

• Previous experience in an office, administration, coordination or customer service role.
• Excellent organisational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Good computer literacy and the ability to learn new systems quickly.
• Ability to manage multiple tasks and changing priorities.
• A proactive approach, with the ability to work independently and take ownership of responsibilities.
• Reliable, dependable and committed to maintaining a high standard of work.

Responsibilities

• Scheduling jobs and coordinating engineers' daily workloads.
• Managing customer enquiries by telephone and email.
• Booking, rearranging and confirming customer appointments.
• Preparing, sending and following up customer quotations.
• Responding to online leads and new enquiries.
• Ordering parts and materials and liaising with suppliers.
• Monitoring outstanding jobs and ensuring appropriate follow-up.
• Maintaining accurate customer and job records.
• Liaising with engineers to ensure they have the information and materials required to complete their work.
• Managing competing priorities and responding effectively to urgent requirements.
• Ensuring jobs are progressed efficiently from booking through to completion.
• Providing general administrative support to the Operations team.
• Maintaining a professional and customer-focused approach at all times.

Skills

Office experience

Administration

Coordination

Customer service

Organisational skills

Time management

Attention to detail

Communication skills

Telephone manner

Multi-tasking

Proactive

Independent

Reliability

Job description

JAM Recruitment Ltd in South East London is seeking a permanent Service Administrator to support our busy Operations team. You will coordinate a high volume of daily jobs for engineers, schedule appointments, handle customer queries and process paperwork with accuracy.

This role requires prior admin experience, strong organisational skills and clear communication. Working hours are Monday to Friday 8:00am to 5:30pm with alternate Saturday mornings; salary up to £32,000 depending on experience.