Service Operations Coordinator – Lead with Impact

Logisnext Americas Inc; Thame; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Bonus structure

25 days annual leave (up to 30 with)

Option to buy up to 5 additional days

Paid sick leave after probation

Group Income Protection

Subsidised Private Medical Insurance

Job summary

Logisnext Americas Inc in Thame, Oxfordshire, seeks two Service Controllers to lead service delivery in a fast-paced environment, coordinating engineers for scheduled and emergency calls while ensuring high-quality service and KPI targets.

You will act as the central contact between technicians, customers and internal teams, minimize open jobs, and drive timely invoicing. A supportive team culture and clear career progression await the right candidates.

Qualifications

• Strong administrative experience, especially in a service-led environment.
• Eligibility to work in the UK.
• Experience using ERP systems is a plus.
• Experience in a technical environment such as automotive or trucking is a plus.

Responsibilities

• Delivering high-quality service to customers.
• Meeting and exceeding KPI targets.
• Planning and coordinating engineers for scheduled and emergency service calls.
• Acting as the go-to contact between technicians, customers, and internal teams.
• Minimising open jobs and ensuring timely invoicing once completed.
• Liaising with third-party suppliers to maintain service standards.
• Collaborating with Regional Service Managers on service performance and regional updates.

Skills

Administrative skills

Organisational skills

Process improvement

Multi-tasking

Tools

ERP systems

Job description

Logisnext Americas Inc in Thame, Oxfordshire, seeks two Service Controllers to lead service delivery in a fast-paced environment, coordinating engineers for scheduled and emergency calls while ensuring high-quality service and KPI targets.

You will act as the central contact between technicians, customers and internal teams, minimize open jobs, and drive timely invoicing. A supportive team culture and clear career progression await the right candidates.