Service Operations Coordinator – Hybrid (Manchester)

Johnson Controls; Manchester; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Life assurance

Employee assistance program

Discount schemes

Cycle-to-work

Job summary

Johnson Controls Manchester is recruiting a Customer Service Coordinator to support field operations. You will coordinate engineer appointments, communicate with customers, and manage parts orders and permits. The role requires strong communication, multitasking, and PC skills, with hybrid working after six months.

Join a proactive team dedicated to service excellence, KPI reporting, and seamless collaboration across Sales, Billing, and Helpdesk. Prior scheduling experience is a plus.

Qualifications

• 1+ year in customer service or similar role.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively.
• High attention to detail and urgency in tasks.
• Clear decision-making and problem-solving abilities.
• Proficient with multiple PC applications and portals.

Responsibilities

• Coordinate engineer appointments and dynamic diaries.
• Communicate with customers by phone and email to confirm schedules and resolve queries.
• Order parts, secure purchase orders, and handle permits.
• Navigate customer portals and internal systems.
• Collaborate with Service Managers to improve engineer productivity.
• Liaise with Sales, Billing, FM Helpdesk and Subcontractors; support KPIs.

Skills

Customer service

Communication skills

Multitasking

Time management

Attention to detail

Decision making

PC proficiency

Tools

Gantt planning

Dispatch software

Job description

Johnson Controls Manchester is recruiting a Customer Service Coordinator to support field operations. You will coordinate engineer appointments, communicate with customers, and manage parts orders and permits. The role requires strong communication, multitasking, and PC skills, with hybrid working after six months.

Join a proactive team dedicated to service excellence, KPI reporting, and seamless collaboration across Sales, Billing, and Helpdesk. Prior scheduling experience is a plus.