Customer Service Coordinator

Johnson Controls; Manchester; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral program

Exclusive discounts

Cycle to work scheme

Onsite parking

Dress-down Fridays

Job summary

Johnson Controls in Manchester is hiring a Service Operations Specialist to drive maintenance scheduling and coordinate with internal teams and national clients. You will ensure planned and emergency works run smoothly, coordinating engineers and communicating with customers to confirm schedules.

The role requires strong customer service experience, excellent communication, and the ability to manage multiple tasks with urgency. The team offers a hybrid working model and comprehensive benefits.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Ability to multitask and manage time effectively.
• High attention to detail and urgency.
• Confident in decision-making and problem solving.
• Proficiency using multiple PC applications.

Responsibilities

• Coordinate engineer appointments and manage dynamic diaries.
• Communicate with customers via phone and email to confirm schedules.
• Order parts, secure purchase orders, and complete permits.
• Navigate multiple customer portals and internal systems.
• Collaborate with Service Managers to improve engineer productivity.
• Liaise with Sales, Billing, FM Helpdesk, and Subcontractors.
• Support KPIs and reporting to Planning Team Manager.

Skills

Customer service

Communication

Multitasking

Time management

Attention to detail

Problem solving

Tools

GANT-based planning software

Invoicing / Purchase orders software

Job description

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days - up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What You Will Do

As a Service Operations Specialist, you'll be the heartbeat of our maintenance scheduling team - working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly.

• Coordinating engineer appointments and managing dynamic diaries
• Communicating with customers via phone and email to confirm schedules and resolve queries
• Ordering parts, securing purchase orders, and completing permits
• Navigating multiple customer portals and internal systems
• Collaborating with Service Managers to optimize engineer productivity
• Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
• Supporting KPIs and reporting to the Planning Team Manager

What We Look For Must-Haves

• At least 1 year of customer service experience
• Excellent communication skills - written and verbal
• Strong multitasking and time management abilities
• High attention to detail and urgency
• Confident decision-making and problem-solving skills
• Proficiency in using multiple PC applications

Nice-to-Haves

• Experience with GANT-based planning or dispatch software
• Familiarity with processing invoices and purchase orders
• Previous scheduling experience in a service or maintenance role

You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work - this could be just the opportunity for you.

#LI-MS2 #LI-Hybrid #ADTcustomerservice

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.