FM Helpdesk Coordinator — Customer Service & Ops

Johnson Controls; Manchester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension match

Life Assurance

Employee assistance

Referral scheme

Discounts (High street / Cycle-to-work

Career development

Onsite parking

Dress down Fridays

Job summary

Johnson Controls in Manchester is seeking a proactive Facilities Management Helpdesk Coordinator to act as the central contact for strategic FM partnerships. You will handle enquiries across phone, email and digital channels, resolving issues and escalating when needed.

The role emphasizes strong communication, time management and collaboration to maintain high service standards and contribute to continuous improvement within a busy, B2B environment.

Qualifications

• Clear and confident communication skills.
• Strong time management and multitasking abilities.
• Experience in fast-paced environments and B2B customer service.
• A collaborative mindset and solution-oriented approach.
• Familiarity with FM operations and large corporate clients (desirable).

Responsibilities

• Manage and respond to FM enquiries across phone, email, and digital channels.
• Resolve complaints and feedback at first contact or escalates appropriately.
• Collaborate with internal teams to troubleshoot and resolve service issues.
• Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction.
• Support daily routines and contribute to continuous service improvement.

Skills

Clear communication

Time management

Multitasking

Fast-paced environments

B2B customer service

Job description

Johnson Controls in Manchester is seeking a proactive Facilities Management Helpdesk Coordinator to act as the central contact for strategic FM partnerships. You will handle enquiries across phone, email and digital channels, resolving issues and escalating when needed.

The role emphasizes strong communication, time management and collaboration to maintain high service standards and contribute to continuous improvement within a busy, B2B environment.