Facilities Helpdesk Coordinator - FM Operations & Support

Johnson Controls; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25 days leave

Holiday Purchase Scheme

Pension plan

Life assurance

Employee discounts

Cycle-to-work scheme

Onsite parking

Dress Down Fridays

Job summary

Johnson Controls in Manchester is seeking a proactive Facilities Management Helpdesk Coordinator to be the central point of contact for strategic FM partnerships. You will manage enquiries across phone, email and digital channels, resolve issues, and collaborate with internal teams to keep service moving smoothly.

You will monitor KPIs and SLAs to drive customer satisfaction, support daily routines and contribute to continuous service improvement.

Qualifications

• Clear and confident communication skills.
• Experience in fast-paced environments and B2B customer service.
• Strong time management and multitasking abilities.

Responsibilities

• Manage and respond to FM enquiries across phone, email, and digital channels.
• Resolve complaints and feedback at first contact or escalates appropriately.
• Collaborate with internal teams to troubleshoot and resolve service issues.
• Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction.
• Support daily routines and contribute to continuous service improvement.

Skills

Communication skills

Time management

Multitasking

B2B customer service

Collaborative mindset

Job description

Johnson Controls in Manchester is seeking a proactive Facilities Management Helpdesk Coordinator to be the central point of contact for strategic FM partnerships. You will manage enquiries across phone, email and digital channels, resolve issues, and collaborate with internal teams to keep service moving smoothly.

You will monitor KPIs and SLAs to drive customer satisfaction, support daily routines and contribute to continuous service improvement.