Service Operations Coordinator - Fast-Paced & KPI-Driven

Unity Resourcing Ltd; Horsforth; On-site; GBP 38,000 - 40,000; Full time

Job summary

Unity Resourcing Ltd. is recruiting a Service Coordinator for our Horsforth (Leeds) office. The role focuses on coordinating service operations, managing the shared inbox, and delivering responsive customer and engineer support.

You will maintain service systems, update KPI data, and assist the Service Manager with administrative tasks. The ideal candidate is highly organised, experienced in busy admin environments, and comfortable handling multiple queries via phone and email while ensuring

Qualifications

• Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment.
• Highly organised with strong administrative skills and excellent attention to detail.
• Confident managing multiple queries and tasks simultaneously.
• Comfortable handling customer enquiries via phone and email.
• Experience maintaining systems and accurate records.
• Comfortable working with internal reporting and KPI data.
• Strong communication skills with the ability to prioritise workload in a fast-paced environment.

Responsibilities

• Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required.
• Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up.
• Maintain and update service systems, including service agreements, asset records and service data.
• Support service reporting by maintaining KPI data and preparing information for internal meetings.
• Assist with coordinating service operations and supporting the Service Manager with administrative tasks.
• Maintain accurate service records and ensure systems are kept up to date.
• Support improvements to service administration processes and maintain relevant documentation.
• Build effective working relationships with engineers, customers and internal teams.

Skills

Organised

Administrative skills

Attention to detail

Multitasking

Strong communication

Job description

Unity Resourcing Ltd. is recruiting a Service Coordinator for our Horsforth (Leeds) office. The role focuses on coordinating service operations, managing the shared inbox, and delivering responsive customer and engineer support.

You will maintain service systems, update KPI data, and assist the Service Manager with administrative tasks. The ideal candidate is highly organised, experienced in busy admin environments, and comfortable handling multiple queries via phone and email while ensuring