Office-Based Service Operations Specialist

Unity Resourcing Ltd; Leeds; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Excellent benefits

Office based in Horsforth

Job summary

Unity Resourcing Ltd is recruiting a Service Coordinator for an office-based role in Leeds. You will manage the service inbox, respond to queries from customers and engineers, and keep service records up to date.

The role supports the Service Manager and requires strong admin skills and attention to detail. The position is in Horsforth (Leeds) with a Monday–Friday, full-time schedule and a competitive benefits package.

Qualifications

• Experience in service coordination or administrative roles within a busy environment.
• Excellent organisational skills and meticulous attention to detail.
• Ability to manage multiple queries and tasks simultaneously.
• Comfortable handling customer inquiries by phone and email.
• Experience maintaining systems and KPI data.

Responsibilities

• Monitor and respond to the service inbox and triage queries.
• Handle customer and engineer inquiries by phone and email.
• Maintain service systems, asset records and service data.
• Support reporting by maintaining KPI data for meetings.
• Coordinate service operations and support the Service Manager with admin tasks.
• Maintain accurate service records and keep systems updated.
• Assist improvements to service administration processes and documentation.
• Build strong working relationships with engineers, customers and internal teams.

Skills

Service coordination

Administrative skills

Multitasking

Communication skills

Attention to detail

Tools

Service systems

Job description

Unity Resourcing Ltd is recruiting a Service Coordinator for an office-based role in Leeds. You will manage the service inbox, respond to queries from customers and engineers, and keep service records up to date.

The role supports the Service Manager and requires strong admin skills and attention to detail. The position is in Horsforth (Leeds) with a Monday–Friday, full-time schedule and a competitive benefits package.