Service Department Coordinator

Unity Resourcing Ltd; Leeds; Sur place; GBP 38 000 - 40 000; Plein temps

Avantages offerts par ce poste

Excellent benefits

Office based in Horsforth

Résumé du poste

Unity Resourcing Ltd is recruiting a Service Coordinator for an office-based role in Leeds. You will manage the service inbox, respond to queries from customers and engineers, and keep service records up to date.

The role supports the Service Manager and requires strong admin skills and attention to detail. The position is in Horsforth (Leeds) with a Monday–Friday, full-time schedule and a competitive benefits package.

Qualifications

• Experience in service coordination or administrative roles within a busy environment.
• Excellent organisational skills and meticulous attention to detail.
• Ability to manage multiple queries and tasks simultaneously.
• Comfortable handling customer inquiries by phone and email.
• Experience maintaining systems and KPI data.

Responsabilités

• Monitor and respond to the service inbox and triage queries.
• Handle customer and engineer inquiries by phone and email.
• Maintain service systems, asset records and service data.
• Support reporting by maintaining KPI data for meetings.
• Coordinate service operations and support the Service Manager with admin tasks.
• Maintain accurate service records and keep systems updated.
• Assist improvements to service administration processes and documentation.
• Build strong working relationships with engineers, customers and internal teams.

Connaissances

Service coordination

Administrative skills

Multitasking

Communication skills

Attention to detail

Outils

Service systems

Description du poste

Service Coordinator

Location: Horsforth, Leeds (Office Based)
Salary: £38,000 to £40,000 + excellent benefits
Hours: Monday to Friday, full time, permanent

We are recruiting on behalf of a well-established and growing business based in Horsforth (Leeds) for a Service Coordinator to join their busy and fast-paced service department. Our client has built a strong reputation in its sector and really values their employees, offering a supportive team environment and excellent benefits.

Service Coordinator Responsibilities

• Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required


• Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up


• Maintain and update service systems, including service agreements, asset records and service data


• Support service reporting by maintaining KPI data and preparing information for internal meetings


• Assist with coordinating service operations and supporting the Service Manager with administrative tasks


• Maintain accurate service records and ensure systems are kept up to date


• Support improvements to service administration processes and maintain relevant documentation


• Build effective working relationships with engineers, customers and internal teams

Service Coordinator Requirements

• Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment


• Highly organised with strong administrative skills and excellent attention to detail


• Confident managing multiple queries and tasks simultaneously


• Comfortable handling customer enquiries via phone and email


• Experience maintaining systems and accurate records


• Comfortable working with internal reporting and KPI data


• Strong communication skills with the ability to prioritise workload in a fast-paced environment