Aftermarket Operations Coordinator - Half-Day Fridays

Connected Search Group; Sheffield; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Half Day every Friday

Friendly, supportive working environm

Job summary

Connected Search Group in Sheffield is seeking an organized Aftermarket Administrator to support our busy service team and deliver a first-class experience to customers. In this role you will coordinate service engineers, schedule contracts and visits, process quotations and invoices, and maintain databases and stock records.

You’ll handle customer enquiries with professionalism and help drive efficient aftermarket operations.

Qualifications

• Experience scheduling a team of engineers.
• Excellent communication skills and a professional manner.
• Strong organisational ability and attention to detail.
• A proactive, team-focused approach.

Responsibilities

• Plan and coordinate daily activities for service engineers.
• Process service contracts, breakdown requests, spares orders, and invoices.
• Prepare and send quotes for parts and labour.
• Maintain databases, spreadsheets, and stock records.
• Prepare and chase new and renewal service contract quotes.
• Handle incoming calls and customer enquiries professionally.
• Schedule contract and urgent visits, liaising with engineers and customers.
• Support sales through telesales and follow-up activity.

Skills

Engineer scheduling

Communication

Organisational skills

Team player

Job description

Connected Search Group in Sheffield is seeking an organized Aftermarket Administrator to support our busy service team and deliver a first-class experience to customers. In this role you will coordinate service engineers, schedule contracts and visits, process quotations and invoices, and maintain databases and stock records.

You’ll handle customer enquiries with professionalism and help drive efficient aftermarket operations.