Service Operations Coordinator - Customer Success Focus

Finning International; Cannock; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Life insurance

Pension up to 7%

Benefits package

Job summary

Finning (UK) Ltd in Cannock is seeking a Service Operations Coordinator to support the service delivery team. You will manage work orders end-to-end, coordinate with customers and engineers, and ensure accurate documentation and timely updates.

The role requires strong organisational and communication skills, a proactive ownership mindset, and experience with Salesforce or SAP. A supportive, collaborative environment and ongoing development opportunities are offered.

Qualifications

• Strong organisational and communication skills.
• Proactive mindset with ownership and accountability.
• Experience with business systems such as Salesforce or SAP.

Responsibilities

• Manage full lifecycle of work orders from creation to closure.
• Liaise with customers to obtain purchase orders and keep them informed.
• Support engineers and service controllers with planning and documentation.
• Assist with timesheet entry and accurate data recording.
• Resolve customer disputes promptly to maintain satisfaction.

Skills

Organisational skills

Communication skills

Ownership mindset

Team collaboration

Tools

Salesforce

SAP

Job description

Finning (UK) Ltd in Cannock is seeking a Service Operations Coordinator to support the service delivery team. You will manage work orders end-to-end, coordinate with customers and engineers, and ensure accurate documentation and timely updates.

The role requires strong organisational and communication skills, a proactive ownership mindset, and experience with Salesforce or SAP. A supportive, collaborative environment and ongoing development opportunities are offered.