Service Operations Coordinator

Finning; Cannock; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Life insurance

Pension up to 7%

Bonus

Job summary

Finning (UK) Ltd is seeking a Service Operations Coordinator to ensure smooth delivery of service operations. You will manage work orders, liaise with customers, and support engineers and controllers while upholding Finning values.

The role emphasizes accurate data handling, timely processes, and a strong focus on customer satisfaction within a fast-paced environment.

Qualifications

• We are looking for someone who thrives in a fast-paced, customer-focused environment.
• Excellent organisational and communication skills, both written and verbal.
• A proactive mindset with a strong sense of ownership and pride in delivering quality work.
• Experience working with business systems such as Salesforce, SAP, or similar platforms.
• A collaborative approach and the ability to support continuous improvement initiatives.
• A commitment to delivering outstanding customer service and living the Finning values.

Responsibilities

• Managing the full lifecycle of work orders, from creation to closure, ensuring accuracy and timeliness.
• Liaising with customers to obtain purchase orders, issue proformas, and keep them informed throughout the service process.
• Supporting engineers and service controllers with documentation, planning, and process adherence.
• Assisting with timesheet entry and ensuring data is accurately recorded in our systems.
• Resolving customer disputes quickly and professionally to maintain high satisfaction levels.

Skills

Organisational skills

Communication skills

Proactive ownership

Customer service mindset

Team collaboration

Tools

Salesforce

SAP

Job description

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you a detail-oriented organiser with a passion for delivering exceptional customer service? Join Finning, the world’s largest Caterpillar dealer, as a Service Operations Coordinator and play a vital role in ensuring our service operations run smoothly and efficiently. This is your opportunity to be at the heart of a dynamic team, supporting engineers, managing work orders, and making a real impact on customer satisfaction.

Job Description:

Responsibilities:

As a Service Operations Coordinator, you will be the engine behind our service delivery. Your key responsibilities will include:

• Managing the full lifecycle of work orders, from creation to closure, ensuring accuracy and timeliness.
• Liaising with customers to obtain purchase orders, issue proformas, and keep them informed throughout the service process.
• Supporting engineers and service controllers with documentation, planning, and process adherence.
• Assisting with timesheet entry and ensuring data is accurately recorded in our systems.
• Resolving customer disputes quickly and professionally to maintain high satisfaction levels.

Knowledge Skills and Experience:

• We are looking for someone who thrives in a fast-paced, customer-focused environment.

• Excellent organisational and communication skills, both written and verbal.

• A proactive mindset with a strong sense of ownership and pride in delivering quality work.

• Experience working with business systems such as Salesforce, SAP, or similar platforms.

• A collaborative approach and the ability to support continuous improvement initiatives.

• A commitment to delivering outstanding customer service and living the Finning values.

What we offer:

In addition to a competitive salary, bonus, 25 days holiday, life insurance, and up to 7% pension, you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.