Service Operations Coordinator

Calibre Scientific Group; Rotherham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Calibre Scientific Group is seeking a Service Support Administrator to join a busy service team. The role focuses on organizing administrative tasks, coordinating engineer visits, and ensuring smooth service delivery with accurate documentation.

The successful candidate will have strong attention to detail, excellent communication skills and the ability to juggle multiple priorities in a fast-paced environment.

Qualifications

• Previous administration or customer service experience in a service/engineering/technical environment.
• Excellent organisational skills with ability to manage multiple tasks.
• Strong attention to detail and accuracy.
• Confident in communicating with customers, engineers and internal teams.
• Good telephone and email communication skills.
• Proactive approach with ownership mindset.

Responsibilities

• Provide day-to-day administrative support to the Service Department.
• Coordinate and schedule engineer visits, ensuring jobs are planned efficiently and customers are kept informed.
• Process service requests, call-outs and engineer bookings accurately and promptly.
• Liaise with customers by telephone and email to arrange appointments, provide updates and resolve queries.
• Raise and manage service jobs, ensuring all relevant information is recorded accurately on the company systems.
• Monitor outstanding service jobs and follow up with engineers and customers where required.
• Prepare and process quotations, purchase orders, invoices and other service-related documentation.
• Ensure engineer reports, timesheets and job completion information are received and processed correctly.
• Assist with contract administration, including monitoring contract requirements and completion of planned works.
• Maintain accurate customer and equipment records.
• Work closely with engineers, service managers, sales teams and other departments to ensure a smooth service delivery.
• Identify and elevate any issues that may affect customer service, engineer availability or job completion.
• Assist with managing customer accounts and ensuring outstanding actions are followed up.
• Support the wider administration team during busy periods and provide cover where required.
• Ensure all work is completed accurately and in line with company processes and procedures.

Skills

Administration

Customer service

Organisational skills

Attention to detail

Communication

Independent working

Tools

Microsoft Office

Job description

Calibre Scientific Group is seeking a Service Support Administrator to join a busy service team. The role focuses on organizing administrative tasks, coordinating engineer visits, and ensuring smooth service delivery with accurate documentation.

The successful candidate will have strong attention to detail, excellent communication skills and the ability to juggle multiple priorities in a fast-paced environment.