Service Operations Coordinator

Fidelity Integrated Systems; Orpington; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Private Medical Insurance

Life Insurance

Company Pension Scheme

21–25 days annual leave

Career progression opportunities

Ongoing training and development

Job summary

Fidelity Integrated Systems is seeking a diligent Service Administrator in Orpington to support the expanding Service Department. You will coordinate maintenance contracts, engineer schedules, and customer communications, ensuring high-quality service and timely updates.

The role offers a structured 9-to-5 weekday schedule, strong team support, and opportunities to develop within a growing building services group.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Proactive and solution-focused mindset.

Responsibilities

• Service Operations Support: plan workloads and ensure effective operations.
• Engineer Scheduling: coordinate daily schedules and maintenance visits.
• Maintenance Contract Administration: manage contracts and schedules.
• Customer Service & Client Relationships: handle calls and provide updates.
• Simpro Administration: manage contracts, raise POs, process invoices, update records.
• Accounts & Office Support: check invoices and provide admin support.
• Compliance & Business Support: maintain RAMS and docs.

Skills

Communication

Organisational skills

Time management

Multitasking

Customer service

Microsoft Office

Tools

Simpro

Job description

Fidelity Integrated Systems is seeking a diligent Service Administrator in Orpington to support the expanding Service Department. You will coordinate maintenance contracts, engineer schedules, and customer communications, ensuring high-quality service and timely updates.

The role offers a structured 9-to-5 weekday schedule, strong team support, and opportunities to develop within a growing building services group.