Service Administrator

Allscreens Nationwide Ltd; Bognor Regis; On-site; GBP 25,000 - 31,000; Full time

Job summary

Allscreens Nationwide Ltd in the United Kingdom is seeking an organised service co-ordinator to join our head office in Bognor Regis. The role will coordinate service work, schedule engineering staff, arrange customer visits and handle reactive call-outs in a fast-paced environment. You will need to be adaptable, proactive and able to manage multiple tasks under deadlines.

Full training will be provided for all aspects of the position. Working hours are 8.00am to 5.00pm, Monday to Friday.

Qualifications

• Experience coordinating service work and scheduling engineering staff.
• Strong organisational and admin skills.
• Ability to work to deadlines and manage multiple tasks.
• Basic understanding of fire alarms and security systems is useful but not essential.
• Full training provided.

Responsibilities

• Planning of maintenance visits within required timescales.
• Planning of remedial works visits.
• Planning of call outs.
• Dealing with straightforward technical issues.
• Preparing quotations for remedial works following call out and planned maintenance.
• Administering customer correspondence – arranged visit, missed visit, welcome Letters, etc.
• Ensuring the customer is always informed and up to date.
• Administration of engineers paperwork / certification.
• Creation of new and renewal Service Contracts.
• Updating various customer portals.

Skills

Flexibility

Teamwork

Communication

Prioritisation

Numeracy

Fire alarms knowledge

Job description

We are looking for experienced candidates to join our service team, we have just been awarded a 10 year national contract by one of our established customers and need to expand our experienced service team. The main purpose of the role would be the co-ordination of our service work, this would involve scheduling engineering staff, arranging visits with customers and handling reactive call out works as well as some more general administration tasks. Our service department can be a fast paced and dynamic environment so the successful candidate would need to be enthusiastic, flexible, adaptable and well organised.

Full training for all aspects of this position will be provided to the right candidate.

The working hours are 8.00am to 5.00pm Monday to Friday at our Bognor Regis head office.

The successful candidate will need to be able to demonstrate the following abilities: -

• A flexible and adaptable approach
• Good team working and communication skills
• Ability to work under pressure, prioritise workload and use own initiative
• Good level of numeracy, with accuracy being key working to tight deadlines
• A basic understanding of fire alarms and security systems would be useful but not essential

The Role:

The duties that the successful candidate will be assisting with and being trained to carry out may include the below.

• Planning of maintenance visits within required timescales
• Planning of remedial works visits
• Planning of call outs
• Dealing with straight forward technical issues
• Preparing quotations for remedial works following call out and planned maintenance
• Administering customer correspondence – arranged visit, missed visit, welcome Letters, etc.
• Ensuring the customer is always informed and up to date.
• Administration of engineers paperwork / certification
• Creation of new and renewal Service Contracts
• Updating various customer portals

£25,331.33 to £30,962.54 per year, pro rata