Service Coordinator

Confidential; Cambridgeshire and Peterborough; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Career progression

In-house training

20 days holiday + bank holidays

Mon-Fri 8am-5pm

Job summary

Confidential in the United Kingdom is seeking a Service Coordinator based near Ampthill. The role involves scheduling engineers diaries, handling customer enquiries via phone and email, and promoting products and parts to customers.

You will manage accounts for a portfolio of sites, ensure documents and CRM logs are up to date, and liaise with site managers to support field activities. Prior experience in service coordination is preferred.

Qualifications

• Experience in a service coordination role or similar (coordinator, planner, administrator).
• Experience handling customer enquiries via phone and email.
• Familiarity with CRM systems and admin processes.

Responsibilities

• Schedule engineers' diaries and provide admin support.
• Handle customer enquiries by phone or email.
• Promote and upsell products/parts to customers.
• Manage accounts for a portfolio of sites and customers.
• Keep paperwork and CRM logs up to date.
• Liaise with facility and construction site managers for field activities.
• Process quotes, create purchase orders and order parts.

Skills

Scheduling

Customer service

Upselling

Account management

CRM systems

Liaison with managers

Administration

Job description

Service Coordinator

Are you looking for a role where you have the opportunity to progress your career further? Then this could be the role for you. We are recruiting for a service coordinator to be based near Ampthill. You will be joining an established UK-based business, that has built a strong reputation within the heavy equipment and construction industry, evolving from its engineering and machinery roots into a specialist equipment hire provider. Today, it offers a high-quality fleet of premium machinery to customers across a range of sectors, supported by extensive industry experience and a strong commitment to service.

Benefits of the Service Coordinator:

• Up to £32,000 DOE
• Monday to Friday 8am - 5pm
• 20 days holiday plus bank holidays
• Opportunity for career progression
• Provide in house training

Job Role:

• As the service coordinator, you will be scheduling engineers diaries, as well as providing any administrative support.
• You will be dealing with customer enquiries either through the phone or by email.
• Promoting and upselling of products/parts to customers.
• You will be providing account management for a portfolio of sites and customers.
• Ensure all paperwork and logs on CRM systems are up to date.
• You will be liaising with facility and construction site managers to support any field activities.
• You will follow up on any quotes, creating purchase orders and ordering of any parts required.

Previous Experience:

You will have previous experience as a service coordinator, service controller, service planner, or service administrator, workshop controller, or workshop scheduler. It would be ideal if you held a Full UK driving license. You will have previously worked within a busy, fast paced environment. It would be ideal if you had previous experience managing a team of engineers workloads, providing technical support to customers.