Service Manager, New Supported Living Service (Norfolk)

Harley House Supported Living - Norfolk; Norwich; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Long-service awards

Birthday awards

Refer a friend scheme

Career progression

Professional development

Job summary

Harley House Supported Living – Norfolk is expanding its successful provision into Norfolk and seeks a Service Manager to lead the new service with support from the Registered Manager. You will oversee operations, ensure high-quality, person-centred support and regulatory compliance.

Working closely with commissioners, families and health professionals, you will drive continuous improvement, lead a skilled team, and attend Head Office in Great Bentley for meetings and training.

Qualifications

• Previous experience as a Deputy or Service Manager within Supported Living, Learning Disabilities, Autism, Mental Health, or Adult Social Care services.
• Previous experience in building a new service (desirable but not essential).
• Strong knowledge of CQC regulations, safeguarding legislation and adult social care governance.
• Leadership skills with experience managing and developing teams.
• A commitment to develop person-centred care.
• A full UK driving licence and willingness to travel.

Responsibilities

• Lead the day-to-day operations of the supported living service, ensuring the delivery of safe, effective, high-quality and person-centred support.
• Provide strong leadership and direction to the staff team, promoting Harley House Supported Living’s values and fostering a positive, inclusive and supportive working culture.
• Promote independence and choice, ensuring individuals receive personalised support reflecting their needs, wishes and aspirations, encourages positive risk-taking and maximises quality of life.
• Oversee care planning and risk management, ensuring person-centred support plans and risk assessments are developed collaboratively and regularly reviewed.
• Ensure safe staffing and workforce development, managing rotas, recruitment, inductions, supervisions, staff competencies and mandatory training.
• Maintain regulatory compliance and safeguarding standards, ensuring all legislation, CQC requirements and policies are followed.
• Monitor quality and service performance, leading audits, spot checks and observations, reviewing incidents and complaints to drive improvement.
• Build strong relationships with individuals, families and professionals to ensure effective support and outcomes.
• Manage operational and administrative responsibilities, including budgets, payroll, leave, record keeping, medication oversight and reporting to the Registered Manager.
• Support service development and growth, leading on referrals, assessments and transitions, promoting the service and stakeholder relationships.

Skills

Supported Living leadership

New service development

CQC regulatory knowledge

Safeguarding governance

Staff leadership & development

Person-centred care

UK driving licence

Job description

Harley House Supported Living – Norfolk is expanding its successful provision into Norfolk and seeks a Service Manager to lead the new service with support from the Registered Manager. You will oversee operations, ensure high-quality, person-centred support and regulatory compliance.

Working closely with commissioners, families and health professionals, you will drive continuous improvement, lead a skilled team, and attend Head Office in Great Bentley for meetings and training.