Lead, Supported Living Service Manager – Norfolk

Harley House Supported Living; Norwich; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training opportunities

Job summary

Harley House Supported Living in Norfolk is expanding its established service and seeks a Service Manager to lead the new operation, working alongside the Registered Manager to deliver high-quality, person-centred support.

You will oversee day-to-day operations, lead a dedicated team, ensure regulatory compliance, and develop services with commissioning partners, health professionals, families and individuals, including attending our Head Office in Great Bentley for meetings and training.

Qualifications

• Previous experience as a Deputy or Service Manager within Supported Living, Learning Disabilities, Autism, Mental Health, or Adult Social Care services.
• Experience in building a new service is desirable.
• Strong knowledge of CQC regulations, safeguarding and governance.
• Leadership experience with team development.
• Full UK driving licence and willingness to travel.

Responsibilities

• Lead day-to-day operations ensuring safe, high-quality, person-centred support.
• Provide strong leadership and foster a positive, inclusive culture.
• Promote independence and personalised support reflecting needs and aspirations.
• Oversee care planning and risk management with regular reviews.
• Ensure safe staffing, rosters, recruitment, inductions, and training.
• Maintain regulatory compliance and safeguarding procedures.
• Monitor quality through audits and reporting to improve outcomes.
• Collaborate with local authorities, commissioners and health professionals.
• Manage budgets, payroll, annual leave, record keeping and reporting.
• Support service development and growth, managing referrals and transitions.

Job description

Harley House Supported Living in Norfolk is expanding its established service and seeks a Service Manager to lead the new operation, working alongside the Registered Manager to deliver high-quality, person-centred support.

You will oversee day-to-day operations, lead a dedicated team, ensure regulatory compliance, and develop services with commissioning partners, health professionals, families and individuals, including attending our Head Office in Great Bentley for meetings and training.