Care Service Manager

Harley House Supported Living - Norfolk; Norwich; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Long-service awards

Birthday awards

Refer a friend scheme

Career progression

Professional development

Job summary

Harley House Supported Living – Norfolk is expanding its successful provision into Norfolk and seeks a Service Manager to lead the new service with support from the Registered Manager. You will oversee operations, ensure high-quality, person-centred support and regulatory compliance.

Working closely with commissioners, families and health professionals, you will drive continuous improvement, lead a skilled team, and attend Head Office in Great Bentley for meetings and training.

Qualifications

• Previous experience as a Deputy or Service Manager within Supported Living, Learning Disabilities, Autism, Mental Health, or Adult Social Care services.
• Previous experience in building a new service (desirable but not essential).
• Strong knowledge of CQC regulations, safeguarding legislation and adult social care governance.
• Leadership skills with experience managing and developing teams.
• A commitment to develop person-centred care.
• A full UK driving licence and willingness to travel.

Responsibilities

• Lead the day-to-day operations of the supported living service, ensuring the delivery of safe, effective, high-quality and person-centred support.
• Provide strong leadership and direction to the staff team, promoting Harley House Supported Living’s values and fostering a positive, inclusive and supportive working culture.
• Promote independence and choice, ensuring individuals receive personalised support reflecting their needs, wishes and aspirations, encourages positive risk-taking and maximises quality of life.
• Oversee care planning and risk management, ensuring person-centred support plans and risk assessments are developed collaboratively and regularly reviewed.
• Ensure safe staffing and workforce development, managing rotas, recruitment, inductions, supervisions, staff competencies and mandatory training.
• Maintain regulatory compliance and safeguarding standards, ensuring all legislation, CQC requirements and policies are followed.
• Monitor quality and service performance, leading audits, spot checks and observations, reviewing incidents and complaints to drive improvement.
• Build strong relationships with individuals, families and professionals to ensure effective support and outcomes.
• Manage operational and administrative responsibilities, including budgets, payroll, leave, record keeping, medication oversight and reporting to the Registered Manager.
• Support service development and growth, leading on referrals, assessments and transitions, promoting the service and stakeholder relationships.

Skills

Supported Living leadership

New service development

CQC regulatory knowledge

Safeguarding governance

Staff leadership & development

Person-centred care

UK driving licence

Job description

Are you an experienced and passionate care leader lookingfor an opportunity to build and shape a new Supported Living service?

Harley House is expanding its successful Supported Living provision intoNorfolk and is seeking aService Manager to lead this exciting new servicewith the support from the Registered Manager. With an established presenceacross North East Essex and Ipswich, Suffolk, this is a unique opportunity toplay a pivotal role in developing a high-quality, person-centred service thatempowers people to live independent and fulfilling lives.

About the Role

As Service Manager, you will be responsible for the operationalmanagement of our Supported Living service in Norfolk. You will ensure theservice delivers outstanding support, meets all regulatory requirements, andpromotes a culture of excellence, inclusion, and continuous improvement.

Working closely with the Registered Manager, commissioners,families, and health professionals, you will lead a dedicated team focused onachieving positive outcomes for the people we support.

As part of the role you will be required to attend our Head Office in Great Bentley for meetings and training.

Key Responsibilities

• Leadthe day-to-day operations of the supported living service, ensuring thedelivery of safe, effective, high-quality and person-centred support.
• Providestrong leadership and direction to the staff team, promoting Harley HouseSupported Living’s values and fostering a positive, inclusive andsupportive working culture.
• Promoteindependence and choice, ensuring individuals receive personalised supportthat reflects their needs, wishes and aspirations, encourages positiverisk-taking and maximises their quality of life.
• Overseecare planning and risk management, ensuring person-centred support plansand risk assessments are developed collaboratively, regularly reviewed andupdated in response to changing needs.
• Ensuresafe staffing and workforce development, managing rotas, recruitment,inductions, supervisions, staff competencies and mandatory training tomaintain a skilled and effective team.
• Maintainregulatory compliance and safeguarding standards, ensuring all relevantlegislation, CQC requirements, safeguarding procedures and organisationalpolicies are followed.
• Monitorquality and service performance, leading audits, spot checks andobservations, reviewing incidents and complaints, identifying trends anddriving continuous improvement.
• Buildstrong relationships with individuals, families and professionals, workingcollaboratively with local authorities, commissioners and healthcareprofessionals to ensure effective support and positive outcomes.
• Manageoperational and administrative responsibilities, including budgets,payroll, annual leave, record keeping, medication oversight and ensuringaccurate and timely reporting to the Registered Manager.
• Supportservice development and growth, leading on new referrals, assessments andtransitions, promoting the service and developing relationships with keystakeholders to attract new opportunities..

About You

• Previousexperience as a Deputy or Service Manager within Supported Living,Learning Disabilities, Autism, Mental Health, or Adult Social Careservices.
• Previousexperience in building a new service (desirable but not essential).
• Strongknowledge of CQC regulations, safeguarding legislation and adult socialcare governance.
• Leadershipskills with experience managing and developing teams.
• Acommitment to develop person-centred care
• Afull UK driving licence and willingness to travel.

What we Offer

• Acompetitive salary.
• Longservice and birthday awards.
• Refera friend scheme.
• Careerprogression within a growing company.
• Ongoingprofessional development and training opportunities.