Senior Service Manager – New Supported Living Site

Dolphin Homes Limited; Littlehampton; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Monthly colleague recognition raffle

Staff recognition awards

Long Service Awards

Bupa Employee Assistance Programme

Life Assurance Cover

Critical Illness Cover

Blue Light Card

Pension Scheme

Fully funded qualifications

Leadership development programmes

Job summary

Dolphin Homes Limited is launching a brand-new Supported Living service in Littlehampton and seeks an experienced Service Manager to lead from day one. You will recruit and develop a team of Support Workers, embed a positive, values-led culture and ensure high-quality, person-centred support for residents living in their own flats.

Reporting to the leadership team, you will shape service delivery, manage rotas and records, drive continuous improvement and build strong partnerships with families

Qualifications

• Previous management or supervisory experience within supported living, social care or a related service.
• Experience supporting people with learning disabilities and additional needs.
• Strong understanding of person-centred support and positive behavioural approaches.
• Excellent organisational and communication skills.
• Confidence using IT systems, digital care records and management systems.
• Experience developing, motivating and supporting teams.
• Proactive, solution-focused approach.
• Ability to remain calm, professional and positive in a fast-paced environment.

Responsibilities

• Lead, motivate and develop a new team of Support Workers.
• Create and embed a positive, values led culture from day one.
• Ensure people receive high-quality, person-centred support.
• Promote independence, choice, dignity and positive outcomes.
• Support individuals to achieve their goals and live fulfilling lives.
• Manage staffing, rotas and day-to-day service operations.
• Maintain accurate records and ensure compliance with company policies and procedures.
• Use digital systems confidently to monitor performance, quality and outcomes.
• Build positive working relationships with families, professionals and external partners.
• Support recruitment, induction and ongoing development of colleagues.
• Drive continuous improvement and maintain high standards across the service.

Skills

Leadership

People management

IT systems

Organisational skills

Communication skills

Tools

Digital care records

Job description

Dolphin Homes Limited is launching a brand-new Supported Living service in Littlehampton and seeks an experienced Service Manager to lead from day one. You will recruit and develop a team of Support Workers, embed a positive, values-led culture and ensure high-quality, person-centred support for residents living in their own flats.

Reporting to the leadership team, you will shape service delivery, manage rotas and records, drive continuous improvement and build strong partnerships with families